[NEW] Changes Coming to the Public Points Program

[Ck_PM]

Hi Community,

We’re making a few important updates to the Public Points rewards program, starting October 15, 2025.

What's changing

• Points-back earning will change from 5% to 2%
• Anniversary bonus will move from 10 points to 5 points

What’s not changing

• Your existing points balance
• Your ability to redeem points the same way
• The affordable rates you count on

At Public Mobile, we’re committed to providing you with exceptional value through both low rates and meaningful rewards. It’s what sets up apart from other carriers. 

This change helps us continue offering both great prices and great rewards, just in a more sustainable way.

We're also updating our terms and conditions, effective October 15, 2025 for customers who joined Public Mobile before August 14, 2025, to address the applicable notice timeframes about any future changes. You can view those here.

There are no changes to your current points balance, and you can continue redeeming your points as usual.

For full details on Public Points, visit our Help Article here.

Frequently Asked Questions

Will I lose any of my existing points?

No. Your current points balance will stay the same. Only the way you earn points is changing starting October 15, 2025.

Can I still redeem points for bill credits, add-ons, and discounts?

Yes. You can continue using your points just like before, whether it’s for bill credits, add-ons, discounts, or other rewards.

Why is Public Mobile making this change?

These updates help align the program with evolving business needs to provide you with exceptional value through both low rates and meaningful rewards.

When will the changes take effect?

The changes will begin on October 15, 2025. Any points earned before that date will still follow the current structure.

Do I need to take any action?

No action is required. Your points will continue to accumulate automatically under the new structure after October 15, 2025.

Thanks for being part of the Public Mobile community.

- The Public Mobile Team

[schumway]

thanks for the survey option on this page as well. I had typed out a detailed review and how I have helped PM with gaining more customers and your feedback text box is limited to 500 characters. If you are going to LIMIT my feedback then put in a character counter.. (and let us know in advance)... I do not count how many times I hit a keyboard button when providing feedback.

In sort.. my feedback was - bring back the cashback option and set things right or your new business model may be challenging with less customers.

[schumway]

We stared on public mobile mostly for my newly teen daughters a number of years ago. They mostly needed texting and wifi so it was a great plan at $15 and then there were rebates for linked accounts, pre-paid bills, answering technical questions and etc.

Now all of these services which do not cost PM anything... are much less attractive to members because their value has gone from a cash discount to a point plan worth less than the cash discount and now the points have dropped by 50% again so volunteer time on a member driven platform is going to have less support as I would rather watch tiktok with my daughter vs try to ear 2 points off my bill.  When it was $5 a month off my daughters $15 plan... then ya it was worth my time and I liked supporting the platform and I promoted it at work, social media, friends and family. Converted a number of people and now it is an EMBARRASSMENT to admin that I had people change over from Bell to PM for cost savings as the value was not there for the big telco plans. I would never call for help so PM was ideal for me. The only time I seem to need help is when PM does not do text messaging properly and my daughters or wife lose all their data or when the password option messes up for PM and I need to do a password reset... like I needed to do again tonight. Seems like every time I am creating a new password and username... and I use a password manager app!!!!

VERY disappointing that the concept of a community/public supported cell plan is being reduced in value, might as well go with one of the other programs.

Even the items you can trade points for have minimal value to my family. When it was cash in my pocket then that matted. Getting more data when I cant use what I have because my plan is higher than my daughters... no value. The only item that was of value for points was the USA access and now with Trump we will not be going to the states for vacation so we do not even need USA coverage.

the points are... well.. worthless. Bring back the cash discount and make it count. 
This is what happens when we do not have enough fair competition. 

Perhaps with Elon there will be some options coming with the new phones.

Why does the parent company of PM have Voice over WiFI (or voice over IP) but PM doesn't. It is not a cost savings it is a packaging option to force people off PM and into the main carrier group.

We need the original context of PM to come back We went from 1 cell phone paid for by my work to 4 cell phones - one for each family member and the girls text plans transitioned over to calling and data plans (which is what PM wanted as a business model - awesome... we had choices and it worked at the time)... but now I do not know what the value proposition is. Why am I with PM if I am not saving off my plan, I no longer get the cash back, I get useless points and now the points are reduced and now no interest in participating in help forums or even to bother supporting and recommending PM. 

[schumway]

Voice over WIFI EVERYWHERE???

[Eldernerd]

I believe that is the plan. A decrease in benefits is definately an increase in cost to the consumer. My and my wifes pesonal phones have just increased by $5/mo. each. I used to brag about Public Mobile but don't even bring them up any more. I've played the game for 6 years but it may be time to move on. Like the stock market, it's no fun when you're losing.

[fleety15]

Am I disappointed that PM is again decreasing their rewards, heck yeah. Am I surprised, not in the least. It would be a weird world to live in if the big 3 didn't want make it more expensive for their user base. 

PM is just doing their due diligence to now screw people over some more and at the same time helping us out with "meaningful rewards". 

[jor123]

We really could use voice over WiFi in NL

[hTideGnow]

---

@Eister wrote:

  The unlimited texting and 100 min. of Canada calling works for us.  Plus the Telus system has always  been reliable, no complaints there.  Never fun to lose perks though.

---

hi @Eister 

you missed the better deal earlier, $15 for unlimited calls and 4G speed.  But I think it will come back, keep checking your account

and honest, true PM is cutting perks, but the plan price are more competitive now, lots of good pricing with more data

[OliT]

I'm very disappointed. This is literally a disguised rate hike! PM is slowly becoming less and less attractive. All I can say is that I'm expecting to see more plans in the 15 to 25$ range with that promise of "great prices".

[Bootlace7314]

Come Black Friday, I'll be moving all the plans in our household over to a different provider. It seems like the longer you're a customer with Public Mobile, the more you lose! I regret referring so many people to this company over the years.

[Eister]

Disappointing to keep losing reward benefits we initially had 6 years ago!  But after checking alternatives, PM still seems to be the best plan for us older folks out there who need minimal data.  The unlimited texting and 100 min. of Canada calling works for us.  Plus the Telus system has always  been reliable, no complaints there.  Never fun to lose perks though.

[Pvkom26]

This is awful and I’m really disappointed. I don’t want to leave PM, but I at this point I am going to be actively looking for another provider this Black Friday. In the past, I used to recommend PM to everyone, - those days are gone now.

[asiaminor2k]

So PM went from good to bad to worse.

"These updates help align the program with evolving business needs to provide you with exceptional value through both low rates and meaningful rewards."

Exceptional value: PM was already doing that before the universally bad Public Points system showed up.

Low rates: PM was already doing that before the universally bad Public Points system showed up.

Meaningful rewards: PM was already doing that before the universally bad Public Points system showed up.

If it ain't broke, don't fix it.

"This change helps us continue offering both great prices and great rewards, just in a more sustainable way."

It's been fine for years but management team wants more. Whoever did the initial analysis that triggered the transition to Public Points clearly screwed it up.

[keyo]

I've known this was a bait and switch scam for a while, the hook is pay low rates and the scam is all these rewards that just vanish. But it does break truth in advertising laws to say there's 'meaningful rewards' when there's one and you're literally just cutting it back. Have fun with that, I guess. If you do anything to my billing or rates, and if these new terms and conditions turn out to have any nasty surprises in them, enjoy your lawsuits. 

[Paul3000]

By this time next year the rewards will be penalties and we will all have to pay an extra 5% a month instead of getting a small 2% reward. I would suggest cashing in accumulated points as soon as possible in case we get hit twice and all the rewards cost twice the points starting October 15th. Good luck PM customer retention department!

[77se]

this really affects me .

[DogDog]

Well, it looks like my plan to start looking for a different carrier, which I put on hold about a year ago, is back on track. I might be joining you. What is a certainty is the Rogers will not be seeing my face and money again. Now I'm thinking the same with how Telus is treating us PM users. Eyes open now, will cash out as much of my points first, then I'm gone!

[redbull]

Wow, more than halving my rewards AND a gaslighting email? Gee, Thanks Public Mobile.

"Loyalty program" LOLOLOLOL

[mitchnet12]

Hopefully the decrease in rewards is also reflected in the next round of promotional offers for all customers. I only suggest this because not long after tenured customers were "transitioned" to the points system in May 2024, with their montly discounts stripped, some of the prices were reduced with new subscription options.

[slusagm]

I guess it is a business decision 

Nothing much we can do.  We are upset, but we still have some rewards here, most others don't have any rewards program like here 

[micagagne]

This is so sad to see, what was making PM great is almost gone now.  The reward system was what was making PM different.  Now it is like any other low cost cell provider.  I'll have to check PC Mobile as you can earn PC points with their plan.  One thing for sure is if I change provider, I will NOT go with Koodo/Telus.

[Baruch]

I ported out to Freedom Mobile two days ago, so I really could not care less.

When I was with PM, I had no reception on the 1st floor because Telus repurposed the 3G antenna but would not enable either VoWiFi or VoLTE on my Samsung A8, even though the network supports it.

Now, with Freedom,  I have both VoWiFi and VoLTE enabled on the same phone and life is good.

So long, friends!

[jor123]

Coverage has very much degraded in rural NL as well on the Bell/Telus network. 

[jor123]

Disappointing to see loyalty rewards continue to degrade. 

[DogDog]

I could care less about more data. I joined years ago for the point system and the much lower cost. How much more data does a person really need. Adding more data for the same price is cheap to do for a company, cost way less for them to do that then lower the billing cost.

[Techfish]

This is disappointing but unfortunately not surprising. I only joined recently, but I'll start shopping around again. The rewards are not as rewarding anymore, and from what I can see, they're taking steps in the wrong direction.

[porcupine]

It's a disgusting way to treat your customers why are you doing this 

[hTideGnow]

hi @Ck_PM 

as you probably know, this won't be a popular post.  Let's hope we will have better service and cheaper plans with more data in the future

[polelum]

Interesting! The O-N-L-Y  reason I am with PM are the reward points. Guess, what will I do now... 😀

[smp999]

What might help with this bad news, maybe PM will open all plans to all existing customers so you might have the option to move to a lower plan.

Otherwise, I am having a difficult time recommending PM, or maybe that is the end game, slowly dissolve PM. 

[DogDog]

Is it just me or Telus is slowly dismantling PM, piece by piece, pushing current users out and hoping they go to Telus?

These changes happened over a year ago, nothing that was in my original "contact" has not been grandfathered in, terms that change and everything is done on the losing side of the user.

This might now be the final straw for me and Telus can expect to NOT see me as one of their customers on the other side of these changes. In fact, when I joined over 2 years ago, they were competitive, but now no longer.