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Latest Enhancements to your Public Mobile App Experience!

J_PM
Public Mobile
Public Mobile

Hey Community, 

We are excited to share, our team continues to work hard on improving our app to enhance your experience. 

Starting today, there will be a number of enhancements released in the Public Mobile app. This significant improvement not only ensures a smoother and more seamless user experience but also enhances overall app performance. Thanks to all your feedback shared with our Community, and from participants in our recent user testing sessions, it’s played a significant role in shaping our journey. 

We understand that while we can't address every single concern instantly, we're committed to gradually making changes that matter most to you. Please continue sharing, and to sign up for future user testing opportunities to contribute feedback directly to the team working on these enhancements. Thank you! 

Latest updates

  • Performance & Esthetics 
  • Navigation Paths  
  • Data Usage Feature 

Keep an eye out for more updates in the future as we continue app updates and improvements.

- The Public Mobile Team 

 

 

69 REPLIES 69

JennjennD
Great Neighbour / Super Voisin

Definitely confused me when I signed in and it looks a bit different 

Mdv1
Great Neighbour / Super Voisin

Thank-you!!

terrybev01
Great Neighbour / Super Voisin

Yes, i agree, the sign in page is  nonsense. I hate having to repeat over and over that this is q trusted device. I have to put in a code at every sign in, not happy


@Basem24 wrote:

If you use PM home page its 2 diffrent but if you use the app it will be the same or at least that what I realised 


It's the same either way.  As I was saying, once a Community acocunt has been linked to a Self Serve account, the login for both is the same, regardless of using the website or app.  

Basem24
Great Neighbour / Super Voisin

If you use PM home page its 2 diffrent but if you use the app it will be the same or at least that what I realised 

 

Basem24
Great Neighbour / Super Voisin

They are the same if you use their app 


@DennyCrane wrote:

@computergeek541 How so? They can be linked, but both require separate logins (and can have separate passwords as far as I'm aware).


The actual log in is the same for both.  I do understand that it's possible to have a Community account not linked to a service account, but when a customer has a service account that are linked, the actual login for both Community and Self Serve are one and the same (there is no way to have separate passwords/login credentials for the linked Self Serve account and Community account).

@computergeek541 How so? They can be linked, but both require separate logins (and can have separate passwords as far as I'm aware).


@Tiffiny124 wrote:

Public mobile is separate from the community. Its two different log in. Go to the public mobile home page and log in from there.  


The above isn't correct. Community and Self Serve use the same login.

Tiffiny124
Good Citizen / Bon Citoyen

Absolutely disgusted with the free data for taking away $70 in annual credits by switching to the new points system. I ran out of data, received the bonus data and surprise surprise I wasn’t able to use the data despite being told it was available. 

Tiffiny124
Good Citizen / Bon Citoyen

You use to be able to see this but it seems to have recently changed. 

Tiffiny124
Good Citizen / Bon Citoyen

Public mobile is separate from the community. Its two different log in. Go to the public mobile home page and log in from there. If you don’t have your password request to reset the password through your email address. There are multiple options for two step verification. 

@Tiffiny124 Walmart doesn't sell Public Mobile sim cards anymore. Your only option is a corporate Telus or Koodo store, or Amazon which is actually cheaper anyway. Otherwise you're stuck ordering from Public Mobile directly, which I wouldn't advise because their shipping times are inconsistent at best.

Tiffiny124
Good Citizen / Bon Citoyen

Koodo/telus will not help you. This is all done online. I did not need to down load the app to get my virtual SIM card. You can go into a Walmart and purchase a physical SIM card. 

Tiffiny124
Good Citizen / Bon Citoyen

Unfortunately it’s all done through messages back and forth. You never know when you will receive a reply. Once you do and you respond you’re back to the bottom of the message list. 

Tiffiny124
Good Citizen / Bon Citoyen

Talking to anyone about really problems is impossible. I’m fairly tech savvy and the only time I ever needed help the system was glitching and the community couldn’t help. 

Tiffiny124
Good Citizen / Bon Citoyen

Where the bugs fixed

Bunnyhop
Great Citizen / Super Citoyen

The community has to do the lion share of the customer support for this greedy company.

fixin
Town Hero / Héro de la Ville

@jumphightosee8 - You can submit a ticket here quickly:

https://urlshortner.tiia.ai/xYpc_I 

jumphightosee8
Good Citizen / Bon Citoyen

That bot is useless!

HI @jumphightosee8 

sorry, PM support is all online via ticket.

 please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

jumphightosee8
Good Citizen / Bon Citoyen

Is there a feature that I can talk to a real person for complaints?

Lhaha
Good Citizen / Bon Citoyen

When they are going to charge the app?

eeners
Great Neighbour / Super Voisin

What about a calling usage feature? Broken down by Canada vs US vs other long distance (also a data usage breakdown by these categories would be helpful)

JohnB1970
Good Citizen / Bon Citoyen

How do I do this?

JBBurl2023
Great Neighbour / Super Voisin

Yes. It won’t trust the device for my EversafeID. Why can’t it all be just one app one password?!

Kydd
Great Citizen / Super Citoyen

Oh no download speed is irrelevant once when I'm out what I need have no buffing the speed is fine I watch YouTube videos at max quality. I meant the public mobile app need to be me snappy . This is my speed test 5g 50gig Canada/USA data plan . Not bad for half bar the upload speed I can careless 

1000049595.png

G_Pomzz
Model Citizen / Citoyen Modèle

@Kydd : Great improvement now we just need the speed

Are you referring to download speed? Here's what I'm getting.

Screenshot_2024-03-25-11-55-22-246_com.android.chrome-edit.jpg

 

Kydd
Great Citizen / Super Citoyen

Great improvement now we just need the speed 

Why can't you download it? Is your Google Play Store set to a different country? Or is your phone too old?

In either case, you only need the app to do the initial activation. Once activated you can manage the account fully from the web. Noting that, can you find a friend or family member who can download the app for you to do the activation? The PM sim doesn't need to be in that phone. Or do you have a tablet you can download it on?

Need Help? Let's chat.