Update as of March 8th at 1:20am:
A technical glitch that occured at around 7PM EST on March 7, 2020 caused intermittent impacts to some customers’ data usage. A temporary fix was put in place which reduced the scope of the impact, however it was not fully resolved until 1:05AM EST. We apologize for any inconvenience this may have caused.
My teenage son and I are both Public Mobile users and we rely on the service to communicate. Last Thursday night (March 5th) when I was grocery shopping my son tried to call me and repeatedly receive a not registered on the network error message. He was quite distressed about this and was worried about me. When I arrived home he frustratingly said, "We should just cancel my data, it rarely seems to work!"
I am relieved to hear that some work is being done and investigations happening as to why this is occurring. I'd prefer to stay with Public Mobile but if this continues we'll have to consider another provider.
Now resolve the loyalty reward issue please. After talking to 5 different moderators and 1 month later, nothing was done.
@CalvinW You probably will need to keep messaging the moderators (you shouldn't have to more than once or twice, I would agree). But I had a similar issue and the moderator manually applied the missing loyalty reward and after that it was applied automatically.
It could be that some messages to moderators have been missed and it also seems like there's a few glitches in the system again, and moderators are getting a little back logged.