03-05-2019 01:38 PM
Hey Community,
We’ve just launched our new and improved Get Help page on our website, and we’d love for you to check it out!
We’d also like to thank our Community members, including our entire Oracle team, who provided us with feedback on the Get Help pages before they launched. You continue to inspire us with your passion to make our support better, and we’re ecstatic about your desire to be involved so that we can make positive changes together. Our special thanks goes out to @krazykiwi, @bearsnuggle, @nilimasaha, @Bluesnoopy, @Luddite, @computergeek541, @mimmo, @NDesai, @SD08, @stonechucker, @will13am and @ShawnC13 for contributing feedback on early versions of the webpages.
Here is why our new Get Help page is better than before:
We’ve also made some updates to our Community, with the goal of making it clearer, simpler and faster for you to get answers.
Here are some of the noteworthy Community updates:
With this in mind, we’ve de-emphasized Top Bravoed Authors from our Community homepage, and we’ll continue to explore how we can better equip our members to provide quality answers and recognize one another for their efforts!
Let us know what you think by posting below. Also, we'll be looking for more testers to help us with additional updates on customer support so be sure to stay tuned!
-Public Mobile Community Team
03-05-2019 01:55 PM
Maybe one big button of where newbies can post a question to the community. Click it, goes to the list of topic titles, select one, goes to the typing screen.
We get a lot of newbies posting just anywhere or via pm to whoever.
03-05-2019 01:52 PM
03-05-2019 01:47 PM
@Alan_K, after just a quick scan of the new landing page for the community I notice latest posts is listed before latest threads. Not sure about others but I would think the Latest (newest) Threads should be more prominent than Latest Posts.
So I would think
Top left would be Announcements Top right Latest Threads
Bottom left New Solutions Bottom right Latest Posts
Like I said just how I think it may flow better but wondering what others think.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
03-05-2019 01:45 PM
@Alan_K, I am still seeing the knowledge base article section from the community landing page. Is that renaming still to come?