12-22-2020 01:48 PM - edited 01-05-2021 03:10 PM
Promotion has expired.
Hey Community,
For a limited time only, new customers can get their second month free when they activate on any plan online or in-store. (Plus an additional 5GB of free data when they activate on select plans!)
This offer is available to new customers only. Rules and conditions apply.
5GB Free Data Plan Eligibility:
*Second month free promo applies to new activations on all plans.
How to Get this Offer:
How to Activate:
To learn more about Public Mobile, click here.
- The Public Mobile Community Team
01-02-2021 06:51 PM
Oh that's great! I did see that page so I'm glad to get the 5GB! Thanks for the clarification!
01-02-2021 06:23 PM
@Bento17 You didn't need to wait for an email.
After you entered your email you should have see this screen.
That's all you needed.
Provided you met the criteria on page one of this thread very first post. The credit will be applied to your account within 30 days. Same goes for the 5 gig add-on.
Happy 2021.
01-02-2021 06:22 PM
@Bento17 wrote:Hello,
I registered for this deal however I didn't realize that I needed to wait for a confirmation email before I activated my account.
I submitted my email before I activated the account, will I still be eligible for the 5GB of data and second month free?
Thank you!
Confirmation didn't need to be waited for before activation. If you submitted your e-mail address and then acivated using that same e-mail address within the conditions of the promotion, then you're eligible. What an e-mailed confirmation does provide is proof that you regisisted for it if you end up not receiving the bonus properly.
01-02-2021 06:15 PM
Hello,
I registered for this deal however I didn't realize that I needed to wait for a confirmation email before I activated my account.
I submitted my email before I activated the account, will I still be eligible for the 5GB of data and second month free?
Thank you!
01-02-2021 04:05 PM
@sukhdevsamra wrote:my the 5gb data has not been added to my account. I have activated a new account after submitting my email on your website. and my plan is over $25.
The 5GB and the account credit will be applied within 30 days of activation.
01-02-2021 04:01 PM - last edited on 01-02-2021 04:04 PM by computergeek541
Hello,
my the 5gb data has not been added to my account. I have activated a new account after submitting my email on your website. and my plan is over $25.
my email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
thank you
editd by computergeek541: e-mail address removed
01-02-2021 01:58 AM
Oana is one of our senior and fabulous moderators. Did she reiterate that you will qualify for the promotions as long as you register your email?
01-02-2021 12:54 AM
Thank you so much for responding me ..i got help from Public mobile agent Oana she helped me and resolved the issue
01-01-2021 10:06 PM
@ShawnC13 @darlicious changes in the new year. Like a certain Oracle stepping down? That would be fantastic 😃 maybe @CannonFodder will return. LOL
01-01-2021 09:29 PM
@darlicious yeah I am sure we all hoped things had changed with the new year but unfortunately they didn't
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-01-2021 09:24 PM
Lol......starting off 2021 with a bang? Happy New Year!
01-01-2021 09:20 PM
The posts after the above were moved to the lounge
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-01-2021 08:16 PM - edited 01-01-2021 08:27 PM
@Nabi420 and others who failed to read the numerous times these questions have been answered in this thread......
If you didnt know about the promos, read the instructions wrong, woke up this morning wondering how and why and who public mobile is because apparently you ported your phone number over here last night.......
You will then recieve (hopefully) a confirmation email in the next week or so.....?
01-01-2021 02:25 PM
Thank you for responding me back i appreciated..hopefully they can help me if not i have to change company thats the the only reason why I'm back with public
01-01-2021 01:18 PM
@Nabi420 wrote:No i didn't and it was not clear now when i write down my email it says I qualify for this offer but i need to activate my sim card how am i gonna do that when i already did it
You might want to contact moderator then to see if they can help. No guarantees though. Technically, you did not meet the criteria of the promotion, but if you explain your situation and ask nicely, they might be able to help. Expect some time before response (usually a few hours, but up to 48 hours).
To contact moderator via 2 methods:
Click on the blue chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.
or
2 Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2021 01:15 PM
@amenges wrote:The 5g s is false/misleading advertising. If you read the fine print, 5g is only a 1 time offer and it will be applied within 30 days of activation . Once you use the 5g s of data , it is gone.
I think most people believed it would be given to you monthly .
I would not say it is fake advertising. New customers need to read the fine details of the promotion. Saying that, you are not the only customer to think that way.
Here are the terms and conditions of the data promo add on:
The 5GB one-time data bonus will be applied to rate plans of $25/month or more. Bonus data will expire if account becomes inactive or the rate plan is changed. Please note that the bonus data will be applied within 30 days of activation. This offer is subject to change without notice.
01-01-2021 01:07 PM
No i didn't and it was not clear now when i write down my email it says I qualify for this offer but i need to activate my sim card how am i gonna do that when i already did it
01-01-2021 01:05 PM - edited 01-01-2021 01:09 PM
01-01-2021 01:03 PM
@Nabi420 wrote:Hello there i tried that yesterday by mistake i did regular activation i thought i will able to get the deal once i activate my sim card now i can see that deal would you please help me to get that deal
Did you submit your email address before you activation of SIM card? If not, you would not qualify for this promotion.
01-01-2021 01:02 PM
@sjn9 wrote:Hi There, I'm an existing customer and just joined from I believe October end 2020. I'm on $15.00 a month plan. If I would switch to $25.00 a month plan would that 5 GB bonus data apply to my account as well? Thank you so much.
This promo is only for new activations. You will not get this deal if you switch plans unfortunately. You could get a new SIM/plan, but you won't be able to transfer the number from the 1st account and you will lose whatever balance/rewards/add ons from 1st account
01-01-2021 12:58 PM
The 5g s is false/misleading advertising. If you read the fine print, 5g is only a 1 time offer and it will be applied within 30 days of activation . Once you use the 5g s of data , it is gone.
I think most people believed it would be given to you monthly .
01-01-2021 12:58 PM
Hi There, I'm an existing customer and just joined from I believe October end 2020. I'm on $15.00 a month plan. If I would switch to $25.00 a month plan would that 5 GB bonus data apply to my account as well? Thank you so much.
01-01-2021 12:56 PM
Hello there i tried that yesterday by mistake i did regular activation i thought i will able to get the deal once i activate my sim card now i can see that deal would you please help me to get that deal
01-01-2021 11:06 AM
01-01-2021 10:52 AM
@sshah4 wrote:Hi,
I have activated service yesterday. I was advised that i'll receive Boxing Week Savings: Get your second month FREE plus 5GB of data when you activate on select plan-
However, i don't see that in my account yet. The customer service representative put a note as well. Could you please update my account so i can view this Boxing Week Savings discount in my account.
You should receive the promos within 30 days. Before next payment date if you meet the criteria of the promo.
01-01-2021 10:42 AM
Hi,
I have activated service yesterday. I was advised that i'll receive Boxing Week Savings: Get your second month FREE plus 5GB of data when you activate on select plan-
However, i don't see that in my account yet. The customer service representative put a note as well. Could you please update my account so i can view this Boxing Week Savings discount in my account.
01-01-2021 10:35 AM - edited 01-01-2021 02:30 PM
@sshah4 wrote:Hi,
I have activated service on December 31, 2020 , yesterday. I was advised that i'll receive Boxing Week Savings: Get your second month FREE plus 5GB of data when you activate on select plan-
However, i don't see that in my account yet. The customer service representative put a note as well. Could you please update my account so i can view this Boxing Week Savings discount in my account.
As long as the condition of the promotion were met, the data bonus and account credit will be there within 30 days.
01-01-2021 10:33 AM
Hi,
I have activated service on December 31, 2020 , yesterday. I was advised that i'll receive Boxing Week Savings: Get your second month FREE plus 5GB of data when you activate on select plan-
However, i don't see that in my account yet. The customer service representative put a note as well. Could you please update my account so i can view this Boxing Week Savings discount in my account.
01-01-2021 01:24 AM
@prestbw Page 1 very first post. Has all the eligibility requirements for the 5gig 2nd 30 days free.
If you qualified as per the terms.
Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.
Eligible customers will be credited the add-on bonus within 30 business days of activating if applicable
01-01-2021 01:10 AM
Thanks for your info. I don't understand the differences you mention. I did get the 2free gbts and 500 Intel minutes, but not the 5gbts nor the deal that hooked me over.