Hey Community,
We’ve got great news! We listened to your feedback on our pricing and plan options and are excited to announce that we are launching new plan options today!
We encourage you to check out the new plan options here or at publicmobile.ca/selfserve to understand which plan best meets your needs and so you receive the biggest bang for your buck. Below is a summary of some of the major changes.
We are saying hello to:
- 2GB on a 30 day plan - We know this has been something all of you have been pushing for!
- 3GB on a 90 day plan - We wanted to simplify the data options so we have removed the 1 GB and 4GB options and added a 3GB option for 90 days.
We are saying goodbye to:
- Canada Wide Text - Global text will be the only text option going forward.
- 1GB and 4GB on a 90 day plan
- 6GB on a 30 day plan - Very few customers were taking advantage of this plan.
With this pricing change, we want to leverage the new pricing of the 6GB, unlimited province-wide talk and unlimited global text (now $120), to showcase this awesome plan:
We think that this plan will be a home-run, worthy of a Bautista bat flip!
Most plans are either cheaper or have more for the same price, but a few plans will be more expensive. If you like what you see, you can go ahead and make changes to your current plan. But don’t worry – if you want to keep your current plan as-is, you will be able to do so. No problem.
Below we have a list of FAQs. Please let us know if you have any other questions.
A huge thanks to all of you who took the time to give us your feedback. We are constantly incorporating your ideas to make Public Mobile better for everyone.
Public Mobile Community team
Frequently Asked Questions
- What happens if I sign up for a more expensive plan right before the rate plan options change? Am I able to change my plan without a penalty?
Customers who are on a 90 day plan and have used less than 45 days of service will be able to have their plan changed or credited. The chart below outlines a couple of scenarios and how Public Mobile will assist you so that you receive the best value for your money.
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Scenario |
Action |
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You are on a 90-day plan and would like to change your plan or receive a credit for the difference |
If you have used less than 45 days of service, we can either: (1) credit you the difference between your existing rate and the new rate for a plan with the same options or (2) update your existing plan to the new suite of plans. If you take advantage of the credit, it will be one time only. After then, you are expected to update your plan options to the one that best meets your needs.
Be sure to take action quickly if you want to take advantage of the new plan options. |
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If you have used more than 45 days of service, we won’t be able to credit or change the rate plan for you since you have used more than half of your existing plan. |
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You are on a 30 day plan and would like to change your plan or receive a credit for the difference |
Sorry, since you are on a short term plan we won’t be able to credit or change your rate plan. |
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You are on a 10 day plan and would like to change your plan or receive a credit for the difference |
As with the 30 day plan, we won’t be able to credit or change the rate plan for you since you are on a short term plan. |
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You update your plan options, but then realize you would like to go back to your old plan |
You won’t be able to switch back to your old plan after moving to the new suite of plan options. Be sure that you want to switch before you do! |
- Am I able to keep my current plan if I am happy with it?
Yes! You will be able to keep your existing plan. If you later decide you would like to take advantage of the new rate plan options, then just log in to publicmobile.ca/selfserve. However, you won’t be able to switch back to your old plan after renewing with the new rate plan options.
- Why has the Canada-wide text option been removed?
The option has been removed in order to simplify the plan experience for customers. We also want to provide customers with the peace of mind that, while you are in Canada, you will be able to receive and send text messages from all over the world. @srlawren recently shared an improvement idea on our Public Lab saying that we should allow iMessaging confirmation texts to go through regardless of your text plan. This idea stemmed from the fact that some Canada-wide text plan customers weren’t receiving text messages from companies like Apple, who send messages from various locations around the world, notifying you to turn on your iMessage. With a global text option, you will no longer have to worry about this problem!
- Why isn’t there a plan for heavy data users?
We think our sweet spot is medium data users, which is why the largest data plan is 12GB for 90 day customers and 4GB for 30 day customers. This is something that we will continue to re-evaluate based on your feedback.
Feel free to post any of your questions here, and we will be sure to get back to you.
@rrusu also to point out, Bell/Telus have much better coverage in most of Canada as well. Rogers is 3rd and ... well ... people who used Wind are not doing so for the coverage 
@imm1304 wrote:Hi @kav2001c!
I think Mary and Shazia do cover for each other already for a seamless communication.
This is why there is no need for the "out of office" announcement. At least one modertor is around to respond to all inbox messages 7 days a week.
No
If such a protocol does exist it is very loosely followed
I have seen many threads like that & have personally been a victim of one (where a week later somebody came back and asked "oh did anyone do this yet")
Burning a client like that is a very poor response because when a client is already upset at something not working at the very least there should be some sort of feedback on status not a "whoops sorry we forgot"
I started a couple of threads for various issues over in the lab but none accepted yet 
Even in this very thread
They acknowledge reading an email from Jem (friday) and no comment about resolved + asked yook2000 to send a private message on Sat (if you knew you are out of office on Sun makes more sense to ask send private message to whoever covers right)
But both of these look unresolved as of Monday (over 48 hours later)
@Scaredy wrote:
@kav2001c wrote:
On the other hand the $90 plan was very popular IMO because there are many people who are not interested in data
Most of them would happily sign up for a $25 talk & txt plan
But Public had a nice bump by offering minimum data for emergency type use when they really need it
I personally would never use a $90 plan
but I can tell you 3 of my referals do
Another less obvious option people might have if they want minimal data for only emergency-type use is to get a PM talk & text plan, and then just add a data add-on. Since they don't expire and a base data plan isn't required, they might have that data block available to them for a long while if they only use it minimally.
I believe that adding data to the old 90 day province wide calling and Canadian text was $0
In the new plans adding data to the 90 day province wide calling and global text is only $5 more. Why would anyone not choose the data and go with a data add on for $30/1GB? It would take 6 months to recoup the $30 data add on charge!
@kav2001c wrote:
On the other hand the $90 plan was very popular IMO because there are many people who are not interested in data
Most of them would happily sign up for a $25 talk & txt plan
But Public had a nice bump by offering minimum data for emergency type use when they really need it
I personally would never use a $90 plan
Another less obvious option people might have if they want minimal data for only emergency-type use is to get a PM talk & text plan, and then just add a data add-on. Since they don't expire and a base data plan isn't required, they might have that data block available to them for a long while if they only use it minimally.
