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Oracle

Re: Activate any $30+/mo plan and get $10 off for 6 months


@joannjules wrote:
(And I'm still upset that there's no phone support at all when I need an answer quickly.)

Upset?  Anyone who has done any homework at all before joining Public Mobile would have easily known that PM does not have live customer support by phone.  In fact, it's one of PM's main differentiation points (less for less: "Stop paying for call centres that you hate calling").  There are things about PM that customers should be annoyed with (e.g. longstanding bugs), but live phone support should not be one of them.

Mayor / Maire

Re: Activate any $30+/mo plan and get $10 off for 6 months


@SD08 wrote:

@joannjules wrote:
(And I'm still upset that there's no phone support at all when I need an answer quickly.)

Upset?  Anyone who has done any homework at all before joining Public Mobile would have easily known that PM does not have live customer support by phone.  In fact, it's one of PM's main differentiation points (less for less: "Stop paying for call centres that you hate calling").  There are things about PM that customers should be annoyed with (e.g. longstanding bugs), but live phone support should not be one of them.


We've had a couple recent threads where the customer has said they've been waiting for a solution from the mods only to finally come here and we get them going. As srlawren likes to say "lickety-split".

Good Citizen / Bon Citoyen

Re: Activate any $30+/mo plan and get $10 off for 6 months


@z10user4 wrote:

@joannjules wrote:


That's downright ridiculous.  Public Mobile shouldn't make current, loyal customers have to jump through that many hoops just to benefit from a promotion.  It should be offered to ALL customers, not just newbies.  :-/


A fine sentiment but will your cable provider do this for you? Your satellite provider? Your landline provider? Your magazine subscriptions? Any other online subscriptions like Netflix etc?

No. Public Mobile is not alone.


Well, since I don't have cable, satellite, Netflix, a landline, magazines subscriptions, or online subscriptions I honestly couldn't tell you if they would do that for me or not.  Public Mobile may not be alone, but that doesn't make it right either.  

Mayor / Maire

Re: Activate any $30+/mo plan and get $10 off for 6 months


@joannjules wrote:

@z10user4 wrote:

@joannjules wrote:


That's downright ridiculous.  Public Mobile shouldn't make current, loyal customers have to jump through that many hoops just to benefit from a promotion.  It should be offered to ALL customers, not just newbies.  :-/


A fine sentiment but will your cable provider do this for you? Your satellite provider? Your landline provider? Your magazine subscriptions? Any other online subscriptions like Netflix etc?

No. Public Mobile is not alone.


Well, since I don't have cable, satellite, Netflix, a landline, magazines subscriptions, or online subscriptions I honestly couldn't tell you if they would do that for me or not.  Public Mobile may not be alone, but that doesn't make it right either.  


That's why I said "a fine sentiment". I agree. But it's not rare or unusual. The rich get richer and all that.

Model Citizen / Citoyen Modèle

Re: Activate any $30+/mo plan and get $10 off for 6 months

Why does this special is not on Facebook?

Good Citizen / Bon Citoyen

Re: Activate any $30+/mo plan and get $10 off for 6 months

It seems not fair for existing customers.  We are quite honer but no reward.

kbs
Good Citizen / Bon Citoyen

Re: Activate any $30+/mo plan and get $10 off for 6 months

Are there any exceptions made for existing customers?

 

One can easily go somewhere else and come back.

 

Sincerely,

KBS

Oracle

Re: Activate any $30+/mo plan and get $10 off for 6 months

@kbs @No exceptions for current customers. Yes you can port out and port back in

Model Citizen / Citoyen Modèle

Re: Activate any $30+/mo plan and get $10 off for 6 months

You could port out then in again, but is it really worth all the effort after paying for Sims, chances of something going wrong with porting plus your time?

Great Neighbour / Super Voisin

Re: Activate any $30+/mo plan and get $10 off for 6 months

I ordered activated and chose a plan that was $30/mth but did not receive the $10 credit one of the reasons I switched to this company was this promotion