A Different Mobile Experience is Here!

[J_PM]

Hello Community, 

Get ready to experience Public Mobile differently.  

As a digital-first brand, we’re passionate about bringing subscribers ultimate flexibility and convenience at their fingertips. With exciting new upgrades made to benefit valued customers like you, here are some of the features you can look forward to:

Reliable 5G Network

Now you can upgrade to 5G and access premium wireless service on our award-winning national network. 

Shop 5G subscriptions 

Subscription Plans

Canada’s First 5G Subscription Phone Plans.

Your music, your shows, your groceries – now your phone. Subscribe in minutes with eSIM, choose the plan that suits you, and pay the same every month.

Shop all subscription plans

All Access App

With the Public Mobile app, you’re in control. 

Conveniently manage your account and find online solutions anytime you need.

Download the app

Get Rewarded

Earn Public Points™ simply by being a subscriber.

Public PointsTM are the rewards you earn simply by being a subscriber. Use your points towards lowering your monthly payments, purchasing add-ons, and more.

More on rewards

Learn more about what’s new

Find answers to any questions you have about these new offerings and through My Account, or the Public Mobile app.

[Anonymous]

@LitlLdy   All the gifted and purchased data add-ons prior to when this 30 day expiry policy went into place yesterday will remain in the account until depleted is what I understand from what has been mentioned by J_PM in another thread, so some small consolation but still really surprised about this change which came out of nowhere.  I would have purchased some extra data for one account that has almost depleted all the freebie data had I known about this change ahead of time.

[LitlLdy]

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@Anonymous wrote:

@mabba18   @LitlLdy   Agreed!  Outside of the old rewards the best feature about PM was definitely the non-expiring add-on data and add-on minutes which for now seem to be safe (fingers crossed).  What makes it worse is that PM hasn't bothered to drop the price of the 1GB add-on data even though it now only has a very short shelf life.  To go from forever (until depleted) to 30 days is quite the let down IMO..

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@Anonymous , ohhh, don’t even get me started on the old rewards! Still really upset over that stupid mistake I made! I wanted to leave! 
I certainly hope that the gift data & gift minutes we already have added on our accounts doesn’t disappear! 

I hope we don’t have to get used to your new username but it’s appropriate lately! 🤣

@Anonymous , I guess I need to change my username for here! It no longer seems right!

[Anonymous]

@mabba18   @LitlLdy   Agreed!  Outside of the old rewards the best feature about PM was definitely the non-expiring add-on data and add-on minutes which for now seem to be safe (fingers crossed).  What makes it worse is that PM hasn't bothered to drop the price of the 1GB add-on data even though it now only has a very short shelf life.  To go from forever (until depleted) to 30 days is quite the let down IMO..

[LitlLdy]

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@Grinch wrote:

Ok....my original community name is MrChizzelFlint. Now it says Mrchizzelfkint <== did I do that? I can't change it back as it says that name already exists.  

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You got your name back? 😁

Now I see you changed it again! To Grinch! Did this all put you in a bad mood like many of us?

[LitlLdy]

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@mabba18 wrote:

Just joined PM a month ago, and the biggest attraction to me was the roll-over data add-ons. Shame if that is gone now, and I guess I will start shopping around again.

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@mabba18 , it is very disappointing for most of us also! 😕 I don’t use much data & I can’t afford to waste the money to throw away data when goes unused! I relied on rollover data for emergencies! Especially when electricity goes out which happens often at times for up to 12 hours!

I am hoping PM hears our concerns & changes their minds! 🙏🏼 

[mabba18]

Just joined PM a month ago, and the biggest attraction to me was the roll-over data add-ons. Shame if that is gone now, and I guess I will start shopping around again.

[LitlLdy]

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@Kristowhy wrote:

Am I understanding things correctly in that all new activations are now only done via the app?  Is it still possible to do a new activation via website, or is it only via manual interaction with a CSA?  

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@Kristowhy , go to top of page, select Shop , select a Plan, Subscribe Online, Sign Up! 

Sorry, took me a minute to look it up!

[Kristowhy]

Am I understanding things correctly in that all new activations are now only done via the app?  Is it still possible to do a new activation via website, or is it only via manual interaction with a CSA?  

[LitlLdy]

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@Geedubz wrote:

Where is the change phone number feature? I use to see it and I can’t seem to find it anywhere. The always having to input a confirmation code is very annoying as well. I downloaded the app and it keeps making me renter my login info and then I have to input the texted confirmation code which is super annoying

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@Geedubz , sign into your “My Account “, on lower left of screen click the arrow > , select “Profile “, select the pencil icon next to your phone number & change your phone number there!

Sorry, I had to sign into My Account to find it for you & figure it out but now I also know how in case I need to! 🙂

[computergeek541]

@Geedubz 

The change phone number feature is in Profile.

[Geedubz]

Where is the change phone number feature? I use to see it and I can’t seem to find it anywhere. The always having to input a confirmation code is very annoying as well. I downloaded the app and it keeps making me renter my login info and then I have to input the texted confirmation code which is super annoying

[Charley13]

Also- I have my payment method on file, it’s supposed to charge me automatically and it never does. We wake up and our phones don’t work on the day the bill is due, and it doesn’t let me pay ahead. 

[Charley13]

Customer service ticket! I am being charged a different price than other months even though my plan did not change. It says taxes, but I was already paying taxes before. There’s a new portal now, did I get scammed? 

[gb23]

It's still a prepaid service which is a big difference. It's just strange that PM is now superior to Koodo having an app as well as Fido and Virgin with 5G.

[gooru]

Completely agree. Public mobile is basically Koodo now. 

[CaptCaper]

Confirming my plan change did go through. 

I did not receive a text message about my credit card withdrawl. Hope that returns for the next pay cycle.

[Baba234]

This is one of the most exciting things in recent times. Hopefully Telus does not play the price increasing game later 

[BearFBI]

Personal opinion here, I’m not a fan of this rebrand. Did we not recently just rebrand two years ago ?

I miss the old website, it was so much cleaner to navigate, and didnt look so mush. Not a fan of the colour scheme either, I think it’s less visually appealing now. 

Anyway, theme aside, the plans are heading in the wrong direction. The 25 and 15 aren’t even advertised anymore, and are no longer the star, data add ons expire now, and the points system is being pushed harder. 

5G is quite cool and all, however this is a flanker brand, and I feel like it should stay that way. The 5G plan prices still can’t compare with some of the parent company offerings, so pointless anyway, only wrecking things more for us. 

It’s the beginning of the end….

[fujiyama]

Wow, dropping so much new stuff suddenly! I am excited to be a part of this ride but I can feel the aftereffects already 😬 

I will be heading over to the bug report thread now...lol

[CaptCaper]

I was taken care of by CS_Agent via PM.

I'm reassured my plan change will go through.

Fingers crossed!

[LitlLdy]

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@A_CX_PM wrote:

Stay tuned for a post tomorrow! 

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@A_CX_PM , if there’s any of us left by then! 🤣

[LitlLdy]

@J_PM , can we please have the Feedback Post? Or keep it all here? Make a list of the issues & post it on here to you?

[CaptCaper]

I signed into Public Selfverve today to check on my requested plan change slated to take effect at the end of my current 90-day plan cycle on May 25th. I'm on auto-pay with a credit card.

The old self-help portal showed the pending plan change to take effect on May 25th. But on the new portal, I do not see my requested plan change.

Do I just wait and see what happens on May 25th or do I need to take action now in order to maintain continuous service?

[LitlLdy]

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@maximum_gato wrote:

@geogolem (can't tag you?)

After the first texted 2FA code expires there's a voice message option. You can call your voicemail to recieve the Code. Apparently....I haven't tested this option yet.

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@geogolem 

[LitlLdy]

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@Grinch wrote:

Ok....so it looks like I did the change/typo. 

When I log into the My Account the new way and then click Community it set up a new community account because of my typo. I am now totally afraid to set up my other 2 accounts. 

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@Grinch , whoops! I have dyslexia so I’m surprised I didn’t do the same! Maybe copy & paste info? 🤔😬 Make sure you tell the CSA so they can fix it for your “My Account to match correctly!

Edit: Maybe a nap to? 😁

[maximum_gato]

@geogolem (can't tag you?)

After the first texted 2FA code expires there's a voice message option. You can call your voicemail to recieve the Code. Apparently....I haven't tested this option yet.

[Grinch]

Ok....so it looks like I did the change/typo. 

When I log into the My Account the new way and then click Community it set up a new community account because of my typo. I am now totally afraid to set up my other 2 accounts. 

[Grinch]

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@LitlLdy wrote:

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@Grinch wrote:

Ok....my original community name is MrChizzelFlint. Now it says Mrchizzelfkint <== did I do that? I can't change it back as it says that name already exists.  

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@Grinch , oh boy! I don’t know! You can ask a CSA what happened! Are we having fun yet? 🤔

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lol....this is toooooooo much for me today. I guess I will take one step at a time.....x 3 accounts. I guess the CSA's are going to be busy for a few days. 

[jamiepm1]

This is the issue I'm having. CSA said they can't do anything...

[LitlLdy]

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@Grinch wrote:

Ok....my original community name is MrChizzelFlint. Now it says Mrchizzelfkint <== did I do that? I can't change it back as it says that name already exists.  

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@Grinch , oh boy! I don’t know! You can ask a CSA what happened! Are we having fun yet? 🤔