Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This morning the system force changed the rewards. I have not received the welcome bonus, have no clue where the loyalty went, where's the referral bonus, auto pay bonus and community bonus. Will this get fixed I'm very upset that I have no clue w...
Why have I not been receiving my rewards? It says I should have been all along but I have not been
Prepaid Payment not workingmessage is to contact PUBLIC MOBILE COMMUNITY.
I find myself utterly dismayed and incensed by the recent events concerning the porting procedure I diligently followed with my previous service provider, Chatr. Despite assurances from both Chatr and PM, today has been an exasperating saga of incom...
I recently switched to the us-canada plan and I am now if the USA. I seem to have good 5g service most all the time and the mobile data seems to work well. The problem I am having is I can't seem to make phone calls back to Canada and also an not get...
I currently have a 26$ 3GB plan with 5$ discount for loyalty and 2$ for subscription which lowers my plan to 19$. If I switch to a 90-day subscription of the 25$ for 20 GB plan, will I keep my loyalty discount and pay 20$ instead or will I lose my lo...
help
I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number
I would like to change my plan to $25/month with a 90-day subscription, when I go to change my subscription , it shows like this:I don’t know if I click on “change on renewal “, is there two options I can see? Just don’t want make mistake to change t...
Hi I was wondering how could I change my email without having access to my the email registered to my account.Thank you
after transferring my number from my old service, I can't send or receive text msgs
Hello I saw in the FAQ section this segmentCan I Transfer from eSIM to eSIM?Currently, the transfer of an eSIM from one device to another is not supported.However, we do offer the option to transfer the service from one eSIM to another. To make this ...
HiI changed from Bell to Public some days ago. I can access data, make and receive calls, but I can't make or receive SMS messages.I tried opening a ticket or asking the bot to speak with a human to help me, but then it sends me to a login screen. Wh...
have subscribed a highly advertised public plan $29 for 20gb monthly. I have received the sim but not inserted due to following After making a three months charges payment to avail the discount the default setting went to $75/ 60GB monthly plan wit...
Please can someone help us... We try to activate the subscription and there was error and it will not go back or forward we do n't know what to do... Did anyone face such a problem
I accidentally locked my SIM card
I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...
Not able to input credit card information…multiple attempts.
Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...
In the last 2 weeks I have had numerous dropped calls
Tried Firefox, Chrome. Same issue as last month, seems to be permanent. How am I supposed to pay my bill if I can't input a credit card?
Does anyone know how to access your own voicemail from another phone while in the United States? Or access online?
Hello,Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me...
My phone bill doesn’t renew until the 4th of may, 2024 so I don’t understand why my text messages won’t send
How can I start a plan/account using payment vouchers I don’t have a credit card
Why can't I send or receive picture messages?
I used the wrong browser and signed up and was charged for a new sim and plan. I want to use my existing email and change that plan I need a refund and to fix it
With the new rewards program, my bill will jump by 54%. If I quit PM in the middle of a billing cycle, do I get a partial refund? Do I have to tell PM I'm quitting or does the new carrier take care of that?
I received an SMS from public mobile today thanking me for signing up for "public points". Upon further investigation this apparently cancels my subscription rewards, making my bill more expensive. How do I reverse this? I'm not interested in "pub...
Anyone else not feeling this Pubic Points program? I was on the old rewards program for over 5 years. Referred friends, got loyalty & subscription credits of $7 each month that helped lower my bills each month. I was forced to move to this new Public...
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