Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello there, I have purchased the 1000 US long distance minute and then realised what i actually needed was the US roaming. Is there any way I can get a refund on the 1000 US long distance minute?
hello I have received an email from my previous company that my number was cancelled. my new sim card still says unregistered. has anyone else had issues with porting their existing number over ? says can take up to 2 hours but its taken way longer.
i got locked out from my account & forgat my password
My friend was told the code I gave him for rewards was no good was no good.He joined Public Mar 5, 2021.His number is 902-xxx-xxxx Edit by Dunkman: removed personal information
The email used is not valid. I can’t get into my account without changing my email which I can’t.
I know there have been a few posts about the Light Phone 2 working or not on PM. I have one and can attest it is working. If you reset the phone and reboot. put in your sim.. you should be fine. I purchased the phone from Sense, a store out in Montre...
Hi, I lucked out a few months ago when there was a 2GB bonus for new activations $35+ and my dad was visiting from overseas. I got him the 2GB bonus but now he's gone back and doesn't need a Canadian SIM. Is there any way I can take advantage of the ...
Need to speak to a service agent but as soon as I verify the SMS code, one step before submitting the ticket, the page auto redirects to step 1 of the ticket submission process and it keeps looping like this. I need to get a refund on a roaming add o...
Hello. In 2019 we purchased a Samsung Galaxy J2Pro in New York, and within the year there was an issue with the FRP lock. Samsung in Toronto refuses to help because the phone was purchased in the States. So far, the phone has been seen by 3 mobile sh...
I have been with Public Mobile for years and have referred a couple friends who are happy with the service. Unfortunately the billing is an absolute dog's breakfast and makes zero sense.I have the very basic $15 plan, which they appear to translate a...
How does one add an authorized account holder to their current account???
Hi guys, The following quote is from the Add-on page in self-serve: Data Add-Ons to supplement a Data Plan will be provisioned at the data speed selected in your plan. If you have a Talk and/or Text Plan only with no data, the Data Add-Ons available ...
What is a phone number that I can call a real person at Public Mobile
I have a plan with fido, and it restarts the 15th of every month. Today is the 5th. If i activate my PM sim card now, would i be paying for a cycle that starts as of today - and have two plans going on at once? Or would it better to wait until the la...
When will public mobile be supported on iphone 13?
Public network unavailable
Hi guys, I've read a number of older threads about this add-on (2019-2020) with some very good tips, but it's now 2022 and we may all benefit from a refresher, especially since new plans seem to appear occasionally and some plans also seem to become ...
I need to port from my Koodo account to this public account 10******* . I never ported my real number to this account when I signed up and kept on using this temporary number 647 *******. But now I am ready to transer. can you check if it can still b...
I was notified that the price of my $10 plan will be increasing to $13 but it does not mention discounts.Will my autopay and loyalty rewards remain the same or can they be improved to offset the increase?This phone is being used by a senior citizen s...
Network operator;public mobile - ""??
inHi public support team, I would like to know my monthly payment will be increased by the end of April or not? My monthly payment is $6.00+tax right now. Much appreciated if you can reply back sooner. Thank you!
So I've been with Public for quite some time now, and out of the blue received this email the other day.What gives?! What's the point of being an early adopter if the "rewards" are just going to be clawed back.Seriously Public, this is ridiculous.Thi...
Hi: Yesterday I got an email from Public Mobile indicating that the price of my current plan will be changed from $10 to $13. I had had this plan for several years, and it is no longer available at Public Mobile, and I definitely hadn't made any c...
Hi there. I am having and have had trouble before updating my credit cards. My last credit card expired xxxx. Now I added a new one ending in xxxx and I tried to update my husbands and it would not let me in and I removed it. My number is xxxxxxxxxx ...
I can't top up my phone
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