@Gerald6 Duplicated thread. No need to keep open new post, please refer back to your original thread: https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Sim-card/m-p/1454590/highlight/true#M991269
Issue is resolved as of morning Oct 5**Same status as of 7PM ESTOngoing outage due to cable damage Impacted Cities:KahnawakeSaint-RémiChâteauguayhttps://www.telus.com/en/qc/outages
sorry @PL11 , existing subscribers have only access to plans offered on their Change Subscription page. Downgrading is possible, but the choice might not show up often. You will have to keep checking weekly and hope to see the plan you want.
@Maddox3 sim cards rarely fail, usually it is the device itselfcheck if your phone is blacklisted first:https://www.devicecheck.ca/check-status-device-canada/if it is clean, then test your sim card on another phone. if the sim card also fails to wor...
@Ckent439 did you get the error after you try to submit a ticket? or you got the error when you are still in the chat? Can you post a screenshot showing the error and show at which point you get the error?
@PSP777 try using send voice message option, then call yourself from another phone and use the voicemail PIN you have been using with Koodo and see if you can get the code
@PSP777 did you check the settings mentioned above (make sure Koodo sim is disabled or removed, and PM sim is enabled, and if iPhone or Pixel , change the label to Primary) For 2FA, try to see if you can get the 2FA code via email : On the 2...
