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tysoncassell · 09-01-2023

Hello,I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. I...

tysoncassell · 12-26-2021

Hello, I tried activating my new SIM card the other day but I’m switching over from Koodo. I put in all the info including payment method not realizing that I needed to select a new number before I can port my old number. Because it did not finish ...

tysoncassell · 09-01-2023

No that didn’t do anything. Still show’s previous subscription. I the cost of the old subscription was deducted from my credit card as the on I wanted would have been cheaper. When I click on change subscription I’m not getting any 5g options either....

tysoncassell · 12-26-2021

Hi all thanks for all the suggestions in helping me resolve the problem. I have been in touch with a cs agent and he is currently fixing things up for me. Thank you all again for the help. Merry Christmas and happy new year.

tysoncassell · 12-26-2021

I did that. It came up as no service. No calls, no text.

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Subscription change didn’t take effect

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