Active a new service.

[tysoncassell]

Hello,  

I tried activating my new SIM card the other day but I’m switching over from Koodo. I put in all the info including payment method not realizing that I needed to select a new number before I can port my old number. Because it did not finish at the time I closed it old and figured I would try again later. My credit card got debited for the amount but now I have no number at all.  I tried starting the process again and it’s asking for payment method.  I’m not paying for it twice. Anyone one able to help me get a proper phone number and then get my old number ported over. Thanks. 

[hTideGnow]

HI @tysoncassell  Let us know how it turns out.  Hope it got resolved soon, maybe within an hour.  

[tysoncassell]

Hi all

thanks for all the suggestions in helping me resolve the problem. I have been in touch with a cs agent and he is currently fixing things up for me. Thank you all again for the help. Merry Christmas and happy new year. 

[BKNS27]

@tysoncassell 

Did you try rebooting your phone to see if you get service? Power off your phone then wait a few minutes then power back on the phone.

[HALIMACS]

@tysoncassell 

I will private message you the number to help with porting.  They may be able to assist.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

[darlicious]

@tysoncassell 

No services means your sim card did not provision correctly upon activation. Well no biggie since you are contacting customer support the CSA will just have to kill two birds with one stone...or are we up to three? Needless to say the CSA's will sort you out.

[darlicious]

@tysoncassell 

So you are porting over from koodo prepaid? Does your sim card have service? Calls, text , data? You will need to contact customer support regardless since the CSA's perform the number transfer for you.

Click on the chat bubble at the bottom right corner of your screen and type "port in from koodo prepaid" and "human" and follow the prompts to submit your ticket via Simple--Simon. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Response time is less than an hour.

Have your koodo account # and info ready and put the koodo sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it.

[hTideGnow · Accepted solution]

HI @tysoncassell  , You can open a ticket with PM CS Agent and they will advise which state the activation/porting in, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Activation
2. click "Activation isn't working"
3. click "Other/Error code 821"
4. click "Contact Us"
5. Click "Click here to submit a ticket"
6. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[tysoncassell]

I did that. It came up as no service. No calls, no text. 

[BKNS27]

@tysoncassell 

Best that your contact a PM CS_Agent to completed the porting process by clicking on the SIMon chat button then type in Create a Type then follow the prompts and explain your problem.

Did you leave the Koodo SIM in the phone while activating the PM SIM? You need to wait for a SMS text and confirm with YES that you are porting over.

[hTideGnow]

HI @tysoncassell   DON'T try again!!

First put the PM in a phone see if it connects to PM, it should.

Then make an outgoing call and you will see what number it has.  If you requested porting, you should see your Koodo number in the call dispaly.  But the porting is not completed.

If that is the case, let us know, there is a number you can call for Porting Support to find out the porting status and trigger a Porting Authentication text to your Koodo phone.

So, put the PM SIM in a phone and test first

[Anonymous]

@tysoncassell 

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service..