09-01-2023 06:58 AM
Hello,
I was on 5g 3 month subscription and about a month ago I put in a request to change it on renewal date. Today was the renewal date and the change didn’t take affect and it automatically renewed it to the old subscription for another 3 months. Is it possible to still change it without haven’t to pay again.
09-01-2023 07:31 AM - edited 09-01-2023 07:44 AM
@tysoncassell .no they still have the 5G plans . Maybe reach out to support to see what’s going on and why it didn’t change
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-01-2023 07:13 AM
No that didn’t do anything. Still show’s previous subscription. I the cost of the old subscription was deducted from my credit card as the on I wanted would have been cheaper. When I click on change subscription I’m not getting any 5g options either. Only 3G or 4g options, but current plan is 5g. Did they stop offering 5g plans which could be why mine didn’t change.
09-01-2023 07:00 AM - edited 09-01-2023 07:06 AM
@tysoncassell it might just be the system hasn’t fully updated yet. First try this
Try again incognito/private mode
And or lap top /computer
OR
simply try refreshing the page to check data plan / mins / add ons
For most up to date account info
add if it’s not right by noon today maybe reach out to support to investigate for you
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437