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Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they were rude told them they wouldn't give me back my number that I've had for years and it's important to me and it's past midnight my plan is clearly expired and I still have not heard nothing and I'm locked out of my government accounts a whole bunch of different things it's just been a nightmare this whole thing I would love it if somebody got back to me so I feel you


Accepted Solutions
cellphoneuser1
Mayor / Maire

Re: 2 hours and no solution.. how is this better than just having normal customer service?


@Natashamary666 wrote:

No my plan ended have been late tonight so it ended yesterday and I went and changed providers this morning and even the customer service at London drugs was confused why they wouldn't form well why you guys wouldn't want my number the the person on the phone with London drugs was very rude and so I've been trying for like 12 hours now to do this


London Drugs can't help and the activation help line they call for Public Mobile can't help. London Drugs customer service is supposed to know to tell you to come here and ask for help and not go to the store. You need to contact a Public Mobile CSA here to ask for a extension of your plan.   It's easier to just renew your Public Mobile plan by paying for another 30 days.  After you get your Public Mobile plan renewed, you need to get your new carrier to finish the rest. It's the new carrier's job to help you.

View solution in original post


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darlicious
Mayor / Maire

Re: 2 hours and no solution.. how is this better than just having normal customer service?

@Natashamary666 

Is this your 90th day without payment or is your renewal September 1st? If you have not paid in 90 days you have one hour to pay and renew or you will lose your phone number forever. No one can contact pm by phone only you can contact customer support thru your community account. You must have active service to port out your number. If you cannot access your self serve to pay and renew I suggest you purchase a voucher asap at a  shell station or 7/11 and pay via 611 on your phone before 6 am eastern. 

Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

No my plan ended have been late tonight so it ended yesterday and I went and changed providers this morning and even the customer service at London drugs was confused why they wouldn't form well why you guys wouldn't want my number the the person on the phone with London drugs was very rude and so I've been trying for like 12 hours now to do this

Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

No there was no need for me to go and purchase anything I still hadn't active account even the London drugs guy said that I shouldn't have to go purchase a plan just to get my number when my plan expired today and I tried to transfer yesterday

Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

I have been posting and msging and calling all day and still not action still have some random number when .one should have been ported this morning

cellphoneuser1
Mayor / Maire

Re: 2 hours and no solution.. how is this better than just having normal customer service?


@Natashamary666 wrote:

No my plan ended have been late tonight so it ended yesterday and I went and changed providers this morning and even the customer service at London drugs was confused why they wouldn't form well why you guys wouldn't want my number the the person on the phone with London drugs was very rude and so I've been trying for like 12 hours now to do this


London Drugs can't help and the activation help line they call for Public Mobile can't help. London Drugs customer service is supposed to know to tell you to come here and ask for help and not go to the store. You need to contact a Public Mobile CSA here to ask for a extension of your plan.   It's easier to just renew your Public Mobile plan by paying for another 30 days.  After you get your Public Mobile plan renewed, you need to get your new carrier to finish the rest. It's the new carrier's job to help you.

View solution in original post

cellphoneuser1
Mayor / Maire

Re: 2 hours and no solution.. how is this better than just having normal customer service?


@Natashamary666 wrote:

I have been posting and msging and calling all day and still not action still have some random number when .one should have been ported this morning


Who have you been calling? Pubilc Mobile doesn't have a call center.

Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

My new provider ..lo Dom drugs to see if they heard back as they told me too and msging here called Telus as I was told u we're connected  

Natashamary666
Good Citizen / Bon Citoyen

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Actually have been talking to my new provider up until about 20 minutes ago and they just told me that there's not really much they can do to contact you so I don't know I'm just so confused my plan had an expired when I switched so it should have been super easy just to portr my number over you know what I mean I think I will just I don't know contact that thing that's at the bottom of your page when you can't get anything done with I know it's not your guys's phone you've been very helpful it's just been a stressful trying to keep my number that that I've had since I got brain cancer cuz I remember it right and it's just an important number that I need for a lot of things I can locked out of my government accounts and a whole bunch of other things as well right

cellphoneuser1
Mayor / Maire

Re: 2 hours and no solution.. how is this better than just having normal customer service?


@Natashamary666 wrote:

My new provider ..lo Dom drugs to see if they heard back as they told me too and msging here called Telus as I was told u we're connected  


The new provider can't do anything unless your Public Mobile plan is active. Did you ever contact Public Mobile?

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