I do not want to be moved to Public Points. My previous rewards were applied to my payment automatically without me needing to complete any actions. With the new system, I will need to manage my account every month to "apply points" to my bill. The way the new system is being explained suggests that it also slashes the savings, instead of saving 5$ per month for loyalty, I will only get 10$ per year? Public Mobile stated in 2022 that the move to the points system was optional and that previous customers could remain on the old rewards program. The old rewards program was what made Public Mobile an ideal service, particularly since rewards were applied automatically to my bill each month. The amount of extra time and energy that will now need to be used just to manage my account that didn't previously need to be managed is diminishing the value of the service. The extra data as a "loyalty gift" is useless to me as I am already on a unlimited data plan.
How is Public Mobile going to make this change worth it? I don't gamble (using points to enter contest?) and I want an effortless plan that doesn't need me to babysit it every payment.
Will Public Mobile change the points application so that points can be applied automatically? Needing to do it manually is drastically going to reduce accessibility which they are touting as a major priority. If accessibility is so important to Public Mobile that they have a tab dedicated to it, why are they diminishing it with these types of changes.
If things aren't fixed in a way that makes sense, I will be contacting the CCTS. I am attempting to resolve things here as this is the closest means to file a complaint and attempt to resolve it with Public Mobile directly which is proper procedure prior to filing a complaint with the CCTS.
@CS_Agent
