The Call to Recycle: Transforming Old Phones into New Opportunities In an age where technology evolves at lightning speed, most of us have old mobile phones collecting dust in drawers. But what if those forgotten handsets could help reduce waste, sav...
The More You Know: Unlock the Power of Public Points Introduction As a subscriber to Public Mobile, you're likely familiar with the variety of unique perks that come with using our service. Among them is the Public Points Rewards program, which is a...
When it comes to technology, standing still is the same as moving backward. That's why at Public Mobile, we're not just keeping pace with change; we're leading the way with Canada's first 5G subscription phone service. What's So Special About 5G?5G ...
Hey Community, Thank you to everyone who contributed to the great conversations this month! We'd like to encourage community members to congratulate other members and share comments under this thread. However, we will keep the Top Contributors ...
Hello long time customer here. What happened to public mobile. I've been a member promoting this company from the start and as the years go by it's becoming the same as the monopoly companies. This was supposed to be different from the rest. Nothin...
I do not want to be moved to Public Points. My previous rewards were applied to my payment automatically without me needing to complete any actions. With the new system, I will need to manage my account every month to "apply points" to my bill. The w...
Seeing as I'm not interested in these reward programme changes public mobile seems to be intent on forcing down on us and the deal at sign up was that it wouldn't change, I would like to know how to opt out.Thank you in advance.
Lets make this post sort of a B* fest on the garbage offer of 240GB.Take away our loyalty program give us Data that (Most of us) we cant use.You see im on the 50Gb plan, if I turn off WiFi and go hard I can barely break 5GB!!! I can't touch the 240G...
Wondering why they don't have any lower tiered points redemptions. 10 or 5 would be great!
Just saw the latest announcement for February community rewards. PM has really reduced the number of people who received the top 5% and 10%. Why is that?“And a big shout out as well to the 4 members who earned the Top 5% Reward and the 5 members who ...
Is there any way to keep the old rewards program? I hear a lot of people filing CRTC complaints. Have these done anything. I would like to keep my current rewards program that I signed up with.
This is corporate overreach. Public Mobile has betrayed loyal customers who promoted their service to their friends and family for years while growing the customer base then the customer support lied to us in 2022 that the old rewards was going to st...
Hi,I would like to lodge a complaint regarding the forced switch to the new Rewards program. When I joined Public, several Public publications and posts assured me that the rewards program would be in place forever. Similarly, when the new rewards pr...
Well this be allowed to existing long time customers..GRAND FATHER EXISISTING CUSTOMER CONTRACTS..LOYALTY REWARD
How can I send a complain against the change to the new program
Hello,I've read through the help article about the points, and it appears that the points will be a worse value to me than the current rewards program. The auto-pay reward is disappearing it seems, and the loyalty rewards are not equivalent. Is there...
Hi public mobile. I’m contacting you to discuss how to keep my current rewards program. I can’t seem to contact anyone other than this form on their website. If you could please contact me at your earliest convenience it would be appreciated. Thank y...
I, like many here, am very frustrated with Public Mobile and its required switch to Points. I contacted @CS_Agent to try and come to a resolution. After a lengthy back-and-forth where I outlined the issues with public mobile points and its disregard ...
I am very frustrated with the new Public Mobile announcement that they will be breaking their promise made to many of their legacy customers. The legacy rewards system was supposed to remain in place even if Public Mobile changed their rewards syste...
@CS_Agent I am very unimpressed with Public Mobile's decision to go back on the promise made to their customers. When Public Points was introduced, existing customers were told we could remain on the legacy rewards system as long as we remained with ...
hello @CS_Agent. I am quite happy on the old rewards system. Please advise what is the process to opt-out of switching.
Good morning PM,I have been with your company for sometime now, along with my whole family. When we first signed up I was very happy with your service and the rewards program that you offered. With the new upcoming points program coming up that is ...
I just found out this morning about the reward change. I never received any emails (just doubled checked my spam folder) or text regarding it and noticed they added data bonus that already lost 15 days. I'm a bit frustrated there was no warning what ...
https://mobilesyrup.com/2024/03/12/customer-complaints-public-mobiles-shutting-down-legacy-points-program/I just filed mine. Here is the link to file a CCTS complaint. https://www.ccts-cprst.ca/for-consumers/complaints/Note: If mods or PM remove this...
Why did the rewards program change?
If 250g of temporary data is all my loyalty earns, I'd rather you keep it. Plus, I'll never even come close to using this data over the next 150 days. How about give me back the monthly discounts I earned through being loyal.
Morning y'all,I could've been explaining my situation but I'm sure 99% of the old rewards program customers are in the same boat, basically losing almost all their discounts.Long story story short, I already submitted a complaint with CCTS and it got...
I have been loyal with Public Mobile for the better side of a decade. At present my monthly plan is $34 monthly for 20gb data which is more than sufficient. From the $34 monthly I have total discounts in the amount of $8 monthly that consists of $5...
HILong time Public Mobile user and I just receive a notification that 240GB was added to my account as a thank you.Yea sure 240GB that expires in 150 days that I will never use is not really a thank you but a total joke IMO.I know the executives don...
What is your reaction to the NEW upcoming Public Points plan? It does nothing for me - actually hurts my wallet. Great for Telus though! Don't you just love it when the company says - " We have your best interests at heart!!"
We all know there is nothing to be loyal to these days, but it seems to be the most evident with phone companies. 5 years ago I thought PM was changing that narrative when I stumbled across them with their loyalty program, I know they started that ea...
Is there anyway to have Public Mobile not end the current Loyality/discount program ($2 off for CC, $1 off for each referral, etc.) on our account and not automatically migrate us over to the new point program which has no discounts and will cause mo...
In spite of this screenshot taken the day I transitioned to the points program 4 different CSAs have refused to honour it.Will the great plans currently offered turn out to be just bait and switch?
For the folks making a CCST complaint regarding the switch to the points system, what were your main points citing this change besides the obvious of losing out on ~$50 a year? Just want to make more people aware of the option to file a complaint and...
