How to show your displeasure to Telus!

[Legacy_Rewards]

If Telus is going to take away the legacy rewards system which means no more loyalty rewards and no more autopay rewards. They will give you measly points instead.

Show Telus your displeasure by not assisting customers who need help here in the community. Telus is hoping you help out so they do not have to hire agents and are therefore saving money. Instead of paying someone a wage they are paying you pennies per hour.

Why are some of you hitting the refresh button multiple times each minute 24/7 so you can be the first to answer in hopes of getting a bravo? Why are some of you constantly looking at the leaderboard? Why do some of you have your copy and paste scripts opened all the time ready to go.

To give out the top prize of $15 each month to 2 people is not worth it. LET TELUS HIRE WORKERS THAT NEED A JOB SO THEY CAN SUPPORT THEMSELVES AND THEIR FAMILIES.

[dabr]

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@Legacy_Rewards wrote:

@dabr 

You were here in the community during the start of covid when it was game on in this community. All that mattered were the bravos and being on top of the leaderboard. It got so bad that they removed the leaderboard for a while, but it sure was fun back then when there was not much to do because of covid. That was a time when customers bought vouchers for others who could not afford their mobile anymore and PM would not charge you if down on your luck. Those were the days of gblackma who ruled the leaderboard. Now look where we have ended up with Telus messing around with our loyalty all these years.

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@Legacy_Rewards   So you have been here for awhile...now you've got me curious as to perhaps your earlier username since you remember the community contributors like gblackma who stopped posting quite a while ago.   Yes gblackma was indeed always ahead of everyone to respond with quality posts and deserved to rule the leaderboard IIRC.  However, will disagree a bit that "everyone" was concerned about who was on top of leaderboard and that it was all about bravos, perhaps for some it was, but definitely not for all..

[Lar1]

In the past I've tried to convince my relatives about PM but as soon as I mentioned no phone support, just online they stopped listening.  Now all I could say is you'll get a few "points"

[Lar1]

Just mentioned the same thing to a relative the other day. What if customers stopped helping others and sent it all to Public staff to answer.  I'm sure the overload and wait times for answers would piss some off enough to leave

[Yummy]

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@hTideGnow wrote:

Yes, support is no good here.  But my experience working with Fido and Rogers live support are not any better. They know as much as me (LoL) and I usually waste 2 hours in the phone with them to get things resolved. I rather type and message with PM support here

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My experience with PM support is positive. ALL issues or questions I had have been resolved to my full satisfaction. Sometimes it took some time (from few hours to few days) and they WERE resolved.

I doubt ANY company hires real professional to handle customers' inquiries over the phone. None of real professionals will work for minimum wage and no company will pay 100+K for real experts just to answer questions and resolve customers' basic issues.

Most (read All) 'customer support' is outsourced to not-to-mention-countries for way below minimum Canadian wage. What they do is just follow the script like parrots with absolutely no knowledge how to provide real help.

That is a reality. At least enjoy 'real humans' until AI takes over. Then it will be real fun!!!!

[hTideGnow]

hi @Legacy_Rewards 

I see that as it is an effort to keep both systems working.  I know it won't last. 2+ year is around the good time and PM has been nice 

[Legacy_Rewards]

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@hTideGnow wrote:

hi @Legacy_Rewards 

I am not naive to think these rewards dollars will be forever especially since the launch of Public Points. I don't upgrade just because I have the month rewards.  Instead , I saved the extra in Available Funds and it comes in handy when the storm finally comes

I understand people are upset, me too.  But at least I am prepared. Surprised to see on the main thread that people really thought they would get that free money forever 

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That is my bad. I did think that legacy rewards would be ongoing since they gave you the option to switch if you wanted. I did the math  and upped my plan cost cause I hit the 4 year loyalty reward.

[hTideGnow]

hi @Legacy_Rewards 

people talked about loyalty. No, there is no loyalty either way.  People just being loyal to their wallet.  People stayed because of the $7 saving.  Now that it is gone, people scream and I see no loyalty here

Porting is easy, there are good new activation plan everywhere.  What smart consumers will do is to move around to the lowest pricing carrier whenever there is one.  Why waste time to make complain if you can just move out for better deal

[Legacy_Rewards]

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@hairbag1 wrote:

@Legacy_Rewards 

I hear ya'..but have a look at the amount of enquiries just today from people wanting to activate / port to PM from elsewhere. PM must be attractive / competitive / doing something right for that to be happening ...even after this recent Rewards reduction debacle.

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I hear you. All the telecoms have us by our you know what. You can’t win. You just go with what you think is the less evil. 

[hTideGnow]

hi @hairbag1 Koodo just raised the price for their Black Friday $29 plan, so the $29 and $34  plans with PM are still attractive.  This is no  coincidence, Telus is lining up the 3 tiers appropriately again, givimg PM the best plans for bucks and Koodo the mid-level.  

Many talk about going Freedom, those who travel outside of their city will regret quickly

Yes, support is no good here.  But my experience working with Fido and Rogers live support are not any better. They know as much as me (LoL) and I usually waste 2 hours in the phone with them to get things resolved. I rather type and message with PM support here

[hTideGnow]

hi @Legacy_Rewards 

I am not naive to think these rewards dollars will be forever especially since the launch of Public Points. I don't upgrade just because I have the month rewards.  Instead , I saved the extra in Available Funds and it comes in handy when the storm finally comes

I understand people are upset, me too.  But at least I am prepared. Surprised to see on the main thread that people really thought they would get that free money forever 

[hairbag1]

@Legacy_Rewards 

I hear ya'..but have a look at the amount of enquiries just today from people wanting to activate / port to PM from elsewhere. PM must be attractive / competitive / doing something right for that to be happening ...even after this recent Rewards reduction debacle.

spelling

[Legacy_Rewards]

@hTideGnow 

I am not against assisting others…..but it is more like a strike or protest until Telus treats their legacy customers fairly. I wonder how many customers jumped on a higher costing plan because of the credits they were getting only to have to pay full price now.

[hTideGnow]

hi @Legacy_Rewards 

I love helping others. The $15 or $10 is good, I cannot deny.  But at the same time, I lean a lot here and enjoy helping.

No, I won't be backing up your protest.  I would keep helping. those who need the help

If you need help with PM service, make a post and you will get the help you need 

[Legacy_Rewards]

@dabr 

You were here in the community during the start of covid when it was game on in this community. All that mattered were the bravos and being on top of the leaderboard. It got so bad that they removed the leaderboard for a while, but it sure was fun back then when there was not much to do because of covid. That was a time when customers bought vouchers for others who could not afford their mobile anymore and PM would not charge you if down on your luck. Those were the days of gblackma who ruled the leaderboard. Now look where we have ended up with Telus messing around with our loyalty all these years.

[dabr]

@Legacy_Rewards    Speaking from personal experience, believe me most users who participate here in the community are definitely not doing it for the rewards.  Also since the legacy rewards elimination only affects customers who activated their accounts prior to rollout of the new points (Jan/2022), I don't expect less participation (understandably) for anyone if they've only ever been on the points system and they have some spare time and like to help others.

[SeniorCitizen]

My approach is always good. But it has an immediate decline when speaking with someone who is off line, lies to me or is clueless. And most are. 

[Legacy_Rewards]

@

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@HALIMACS wrote:

Oh, you meant Telus.   👍

Never been with them - just Koodo & here. 

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Same here now….I have 4 lines with Koodo and 2 here. Telus increased our prices even after being with them for decades.

[HALIMACS]

Oh, you meant Telus.   👍

Never been with them - just Koodo & here. 

[Legacy_Rewards]

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@SeniorCitizen wrote:

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@Legacy_Rewards wrote:

@SeniorCitizen 

I have used their support and I do agree it sucks! I do not fault their workers. I fault Telus.

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I fault the offshore workers too …. but not 100%  … there might to 10% that actually understand their job and the lay of our land. 

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It is not the workers fault. It is all on Telus. Their business model.

[Legacy_Rewards]

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@HALIMACS wrote:

@Legacy_Rewards @SeniorCitizen 

I'm not here to support them, but I have had very good experiences with customer support agents, so I'd say depending on approach, the resolution has quite usually been satisfactory.

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…. I meant to say I have used the actual Telus support with human agents when I was with Telus with 4 lines.

[Legacy_Rewards]

@

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@SeniorCitizen wrote:

Someone mentioned that they brag about their PM plans.  
Prior to this announcement it did too. But no longer. 

That is a huge loss of advertising for PM. 

And how many referrals did we bring in? And are we going to continue? Nope!! 

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Here is me trying to get a referral now: 
“hey Kim you need to join PM. There is no number to call for support. You cannot talk to a real human. Their app is half baked. Telus will eventually screw you over. But besides all that they have a great points system”

[HALIMACS]

@Legacy_Rewards @SeniorCitizen 

I'm not here to support them, but I have had very good experiences with customer support agents, so I'd say depending on approach, the resolution has quite usually been satisfactory.

[SeniorCitizen]

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@Legacy_Rewards wrote:

@SeniorCitizen 

I have used their support and I do agree it sucks! I do not fault their workers. I fault Telus.

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I fault the offshore workers too …. but not 100%  … there might to 10% that actually understand their job and the lay of our land. 

[Legacy_Rewards]

@SeniorCitizen 

I have used their support and I do agree it sucks! I do not fault their workers. I fault Telus.

[SeniorCitizen]

Someone mentioned that they brag about their PM plans.  
Prior to this announcement it did too. But no longer. 

That is a huge loss of advertising for PM. 

And how many referrals did we bring in? And are we going to continue? Nope!! 

[SeniorCitizen]

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@Legacy_Rewards wrote:

@SeniorCitizen 

It would be great if all jobs were in Canada. Even though support is somewhere else I hope they are making enough to support themselves and their families. 

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If you have used Telus offshore support and customer service lately you might change your opinion. I now 100% hate Telus and will leave….all due to offshore customer “no” service. . 

[Legacy_Rewards]

@SeniorCitizen 

It would be great if all jobs were in Canada. Even though support is somewhere else I hope they are making enough to support themselves and their families. 

[SeniorCitizen]

 LET TELUS HIRE WORKERS THAT NEED A JOB SO THEY CAN SUPPORT THEMSELVES AND THEIR FAMILIES.

@Legacy_Rewards 

Do you mean hire more workers in Canada or offshore?

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[fixin]

@Legacy_Rewards - I do have copy & paste scripts for

1. Contacting an agent
2. Porting number private message

Nothing else. Sometimes I take a while so then I can thoroughly explain with pictures.

I don't regularly look at the leaderboard, it ain't a race to the finish line.

All or most phone companies do this other than Freedom, Fizz, Chatr, and independent MVNO's.

I just feel like helping out just because I wanna.

[Legacy_Rewards]

@HALIMACS @Yummy 

You are correct. Telus is squeezing every cent they can get….they have a business model in this community where customers do all the heavy lifting to help others out which costs Telus nothing while their legacy business model was great for customers and promoting their product. Now that their legacy customers have brought over many people via referrals we are getting screwed over just like some of their employees……

Telecommunications giant TELUS is cutting 6,000 jobs from its business. The workforce reduction will affect 4,000 jobs in the main business. Among them, half will be laid off while half will be offered early retirement and voluntary departure packages, reports The Canadian Press.