05-11-2022 10:00 PM
05-19-2022 10:55 PM
This is something you should ask google...
05-12-2022 12:41 AM - edited 05-12-2022 12:41 AM
Are you able to give us more info/context?
05-11-2022 10:05 PM
@VidaJalaeian do you want to recover your gmail address ? or you want to recover your My Account login but you use your email address as the login id?
If you want to restore your My Account access, you will have to open ticket with PM Support
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
If you lost your gmail access and also loss your My Account access which use your gmail email address, you can first setup a new email address. Then use method 2 above and ask CS Agent to change the My Account login id to a new email address