@HALIMACS wrote:Long gone are the days when PM staff would reply on these Community threads. Those were the pre-Jade days with other PM staffers who were more engaged with the 'regulars' around here.
I remember those days. Public Mobile always had at least one or two people on these forums, it was basically their main interface with customers. Live support. You were almost guaranteed that (during business hours) your problem would receive attention from one of the staff - and that certain superstars on the staff had real agency, real power to make real decisions and real changes as needed.
But those days are long gone, my friend. Now we have Simple Simon stupidbot and a multi-Telus call center which deals with numbers instead of with people. It's clear to me that Telus is attempting to automate the entire network, humans are just too expensive and inefficient.
Most people think Telus is just a phone company. Wired and wireless, DSL, cellular, internet, optic, telephony and telecomm stuff. Most people are surprised to learn that those are not Telus's main sources of revenue (not after operational costs are subtracted). Telus is an emerging player in the data broker scene. Telus is working hard on AI systems, machine learning, spyware telemetry bots, content analysis and optimization (directing, filtering, censoring), cybernetics research. The ideal world for Telus has fewer and fewer Telus employees on the ground every year. They are making the way Public Mobile used to operate obsolete.
