cancel
Showing results for 
Search instead for 
Did you mean: 

Community needs a more obvious announcement about rewards changes

on2wheels
Model Citizen / Citoyen Modèle

It's been 4 months and there are still people starting threads in the Support section asking why their bills have gone up so much.  The community page needs a more obvious way to tell people why their bills went up before they post a thread about it. Real support requests are being bumped down because of this, bogging down the normal response time of all community helpers.

September and there are still people starting new threads asking why their bills doubled. 🤔

4 REPLIES 4

on2wheels
Model Citizen / Citoyen Modèle

At the top of some websites they can attach a temporary banner with a message each time you visit the site. Most of them have an X to close them, but they can be added without too much work to the site code afaik.  Something like that would help at the very least.

hTideGnow
Mayor / Maire

PM posted and pinned the announcement They sent SMS and email.  No sure what more they can do if people just never read their text and email and not come here.  

@on2wheels what other suggestions you have??

Dunkman
Oracle
Oracle

@on2wheels 

Public mobile did pin the announcement since March of this year.  Public mobile also send an email or text to all affected customers.  It is possible that some customers were missed.  Or that customers did not read the email or text closely enough to understand the implications of the new rewards points system. 

Sansan
Mayor / Maire

I agree with you!

Need Help? Let's chat.