Blog Post: Unlock the Power of Public Points

[J_PM]

The More You Know: Unlock the Power of Public Points

Introduction

As a subscriber to Public Mobile, you're likely familiar with the variety of unique perks that come with using our service. Among them is the Public Points Rewards program, which is a straightforward and rewarding way to get even more from your subscription. However, not everyone might be aware of how to get the most out of this program. So, here's a guide to help you maximize your Public Points and make every dollar count.

What Are Public Points?

For those who activated their Public Mobile subscriptions after January 25, 2022, or have opted into the Public Points program, this is for you. Public Points make your monthly subscriptions even better by letting you earn points you can use for bill payments, add-ons, and even exclusive contests. The best part? No minimum spend, no expiry dates, and a super simple conversion rate of 1 point to $1.

Getting Started

Once you subscribe to Public Mobile, you're automatically enrolled in the Public Points program. If you're an old subscriber and want to switch from the legacy rewards to Public Points, you can easily do so through the Public Mobile app or My Account online. Within four days, you'll be all set to start earning and redeeming points.

How to Earn Points

Earning points with Public Points is a breeze. Here are some ways you can stack up those points:

One-Time Rewards

• Welcome Present: Earn 5 points when you register for Public Points.
• Loyalty Perks: Get 1 point for every 30 days you’ve been with Public Mobile and switch from Old Public Rewards to Public Points.

Recurring Rewards

• Points Back: Get 5% back in points for every dollar spent on your subscription or add-ons.
• Anniversary Points: Earn 10 points every year you stay with Public Mobile.
• Refer-a-Friend: Get 1 point every 30 days for every active friend you referred to Public Mobile.
• Give Back: Earn between 1 and 20 points for participating and helping others in the Public Mobile Community.

How to Redeem Your Points

You can use your points for a variety of things like reducing your bill, getting free add-ons, or entering exclusive contests. You can redeem your points through the Public Mobile app or My Account online.

A Few Tips to Maximize Your Public Points

• Pay Your Bills On Time: One of the easiest ways to earn points is by simply paying your bills. So, make it a habit.
• Refer Friends: Got a buddy who's looking for a new mobile service provider? Refer them to Public Mobile. You'll earn points and they’ll get a $10 credit.
• Stick Around: The longer you stay, the more you earn. Anniversary points add up
• Engage with the Community: Help others on the Public Mobile Community to earn 'Give Back' points.

Thinking of Making the Switch

If you're still using Public Mobile's old rewards system, and considering making the switch to Public Points here’s only a few cool facts about Points. Not only will you enjoy more ways to earn, from welcome bonuses to loyalty perks, but the program is also easy to use and flexible. One point equals one dollar, and your points never expire. Transitioning is a breeze, and you'll even get points just for switching. In short, Public Points offers a simple and rewarding experience for every subscriber.

Conclusion

If you've been hesitating to switch to Public Points, now's the perfect time to dive in. With more earning opportunities and a straightforward system where one point equals one dollar, it's never been easier to get the most out of your subscription. Don't miss out on this rewarding experience. Make the switch today and start reaping the benefits immediately! For a complete rundown on Public Points and all its features, click here.

[BigBrian]

I tell them it is prepaid for the month as to postpaid so they know the difference. The no activation fee will s a big plus, Freedom wanted $45.

[NorthernLights]

I have referred a few friends and was having trouble explaining the points reward system. This article is very timely for me!  Now, I just have to figure out how to ‘share’ it lol

[Dbl_cheese_burg]

When I first decided to make the switch to the points system, I was given a ton of points which was really great. I decided that the best course of action was to trade them in for several $15 bill credits. Definitely saved me a ton of money. 

Ever since that time, I've noticed that the points take a while to accumulate despite my having several referrals. Can anyone suggest how I can accumulate points more quickly perhaps?

[PeeBoy]

I do agree that the older system was far better for us as consumers. PM must have been losing too much money with it I'm assuming. Also, I noticed that they must have done away with the Christmas bonus program which was a nice perk of being a customer.

[Steph_Hicks]

I did launch a complaint.  Got a sorry but there’s not going back to the old plan.  Tried to assure me the new one was just as good.  Total BS.  Higher-ups at PM totally out of touch with their consumer base.  

[RefusedPartyPro]

There are 2 points that a simply not true:

1) "If you're an old subscriber and want to switch from the legacy rewards to Public Points, you can easily do so through the Public Mobile app or My Account online".

-Actually PM forces you onto the public points program, that's why a lot of loyal customers are angry; public points are garbage compared to the legacy rewards. 

2) "Loyalty Perks: Get 1 point for every 30 days you’ve been with Public Mobile and switch from Old Public Rewards to Public Points."

-Not true either. A bunch of people have posted/reported about that already.

And one last point I am doubtfull about: "Help others on the Public Mobile Community to earn 'Give Back' points."   -Other than the "Oracles", I wonder if there is actually anybody that have received points for any participation in the "community"...

[0utc4st]

The most infuriating part of this system is that tickets will be closed after 72 hours of inactivity regardless of if the issue is resolved or not. Even if you are the one waiting for tech support to get back to you, last year I had to message everyday to keep a ticket opened which ended up getting closed multiple times and took close to a month to resolve.  I ended up turning to malicious compliance and sending them a message every hour stating " this is your hourly update request to keep ticket number XXXXXX opened until the issue is resolved, please send any updates concerning this ticket at your earliest convenience, thank you for your time" I got tired of having to to log in and reiterate all my account information over and over again. 

[RefusedPartyPro]

Same here about the 1 point per 30 days spent with them.

[RefusedPartyPro]

Yes we should all be lodging a complaint. I Know I did. The PM customer service is a dud. I even filled ansewred their survey (for once) just to let them know how the new points system & customer service are both infuriating. 

[Steph_Hicks]

Should we all be lodging complaints?   I tried going thru PM customer service and got nowhere.  I’d be happy if they just went back to the old system that worked so well

[Noybit]

Yeah it's annoying this way because you have to use a separate login to even access your messages... which is different from your regular Public Mobile login info... I hate this new system.

[Noybit]

Yes they are: https://www.iphoneincanada.ca/2024/03/31/ccts-rejecting-public-mobile-responses-rewards-complaints/

[Noybit]

Mine was $6 less, I'm pretty upset about this too. But there might be hope with the CCTS? Not sure: https://www.iphoneincanada.ca/2024/03/31/ccts-rejecting-public-mobile-responses-rewards-complaints/

[Noybit]

Same. Check this article about the CCTS denying Public Mobile: https://www.iphoneincanada.ca/2024/03/31/ccts-rejecting-public-mobile-responses-rewards-complaints/

[Noybit]

I was wondering about this too, I saw this article was published a while back, but no other news: 
https://www.iphoneincanada.ca/2024/03/31/ccts-rejecting-public-mobile-responses-rewards-complaints/

[Golden_Canuck]

In the top right hand corner of the app you will see your profile circle
Click on this circle and view your profile it will show you all of the badges you have

[Golden_Canuck]

Yes, if you deactivate your account any points that you have accumulated will be lost!

[Golden_Canuck]

First off you need At Least 15 points to be able to apply it to your bill. At the bottom of your mobile app, you will see a rewards tab  Click on this and you will see available rewards according to how many points you currently have! Check out the catalogue and look for Bill Credits. Again, keep in mind you need a minimum of 15 points!

[Golden_Canuck]

Fizz now offers coverage in Alberta, British Columbia, Manitoba, and Ontario. It's also still available in Quebec

[Steph_Hicks]

Any word on the CCTS getting involved?  

[Steph_Hicks]

Totally agree

[Steph_Hicks]

I got squat as well, other that the 5 welcome bonus  ones.  On the old system,  I saved money for the 3 others that used my referral code plus the money I saved with auto-pay and loyalty. Sigh.  
Supposed to get point by participating here but I’ve seen nothing and I’m handing out bravo and adding comments but I’ve seen no points added

[peter_rett]

One-Time Rewards

• Welcome Present: Earn 5 points when you register for Public Points.
• Loyalty Perks: Get 1 point for every 30 days you’ve been with Public Mobile and switch from Old Public Rewards to Public Points.

I've been with public mobile for years... but the only one-time reward I got when I was switched over was the 5 points... I didn't get the 1 point per 30 days I've been with them.

[0utc4st]

Honestly, that's probably why they changed it. Because they weren't making enough money with the old reward system. This is basically them coming up with a way to make more money while telling their customer this is an upgraded reward system... Sucks for us, more money in their pockets. I'm still getting better service with public than the other service providers ( I mean cell service, not customer service... The whole browser based messaging system for customer service is outrageously incompetent... Although it's still better then trying to call rogers for anything) 

[Steph_Hicks]

Really dislike this new rewards system.  It sucks and it’s not the savings they bill it to be.  I complained, logged a Customer Support ticket an got no where.  Whoever thought this new plan was better clearly missed the boat.

[Aashisb]

Wondering how give back points work? So would my comments such as this be counted as engagement with the community? 

[Steph_Hicks]

I hung on to the old loyalty plan until they booted me to the new one.  My last bill under the old loyalty plan was $8 less - plus I have the rest of the family set up all with autopay, so it was a savings of about $15-$18/month.  That adds up over the year.  I loved the old plan.  Rewards were awarded automatically.  It was simple.  

[VMF38]

I think if they transferred the loyalty years and automatic payment discount, no one would really have a problem with this new system... unfortunately they stupidly didn't and now I'm in the same boat!

[FarSam]

Yeah I agree, it will take a while unfortunately. 

[mx31]

the old program was so much simpler