There are 2 points that a simply not true:1) "If you're an old subscriber and want to switch from the legacy rewards to Public Points, you can easily do so through the Public Mobile app or My Account online". -Actually PM forces you onto the public p...
Yes we should all be lodging a complaint. I Know I did. The PM customer service is a dud. I even filled ansewred their survey (for once) just to let them know how the new points system & customer service are both infuriating.
