Locked out of Self Serve account

[Leatherfoot]

Hello. I have been locked out of my account. What is the process of restoring access?

Thanks.

[Leatherfoot]

Thanks all for responses. "Forgot password" a few hours later worked.

[Triguy]

You could try the forgot password link.  Also try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[Anonymous]

---

@Leatherfoot wrote:

Hello. I have been locked out of my account. What is the process of restoring access?

Thanks.

---

You might also be able to wait about an hour and try again.

[Staliger]

---

@Leatherfoot wrote:

Hello. I have been locked out of my account. What is the process of restoring access?

Thanks.

---

@Leatherfoot To solve the issue, contact moderators : click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ShawnC13 · Accepted solution]

---

@Leatherfoot wrote:

Hello. I have been locked out of my account. What is the process of restoring access?

Thanks.

---

Have you tried the forgot password link?  If you have and that still hasn't worked you will need to contact the moderators.  To create a trouble ticket click on the "?" in the bottom right hand corner of the screen and follow through the prompts with the chatbot SIMON and this will create your trouble ticket for the moderators to respond to.