Just before my working day was over I started receiving emails from paypal indicating there were changes completed to my account and new charges/payments to my account. I tried to recover paypal account to found out my phone suddently stopped working - no calls or messages, emergency calls only.
After a few hours dealing with my credit card provider and Paypal, I realized I could see call and messages throught my PM account, these calls and messages I did not make. My phone was always (!) with me and it worked this morning.
So, I blocked services as "Lost/Stole Phone". When I pressed a button "Change SIM Card" I noticed it has last 4 numbers which are completely different from a SIM card number in my phone.
How did it happend and what shall I do?
Did anybody have the same experience?
I could not even imagine it is possible to steal your phone number and use it to make purchases with PalPal!
@pavellyzhin , first thing, send a private message to the moderators by clicking this link
@pavellyzhin wrote:Just before my working day was over I started receiving emails from paypal indicating there were changes completed to my account and new charges/payments to my account. I tried to recover paypal account to found out my phone suddently stopped working - no calls or messages, emergency calls only.
After a few hours dealing with my credit card provider and Paypal, I realized I could see call and messages throught my PM account, these calls and messages I did not make. My phone was always (!) with me and it worked this morning.
So, I blocked services as "Lost/Stole Phone". When I pressed a button "Change SIM Card" I noticed it has last 4 numbers which are completely different from a SIM card number in my phone.
How did it happend and what shall I do?
Did anybody have the same experience?
I could not even imagine it is possible to steal your phone number and use it to make purchases with PalPal!
@pavellyzhin Wow. It is scary. You have to contact Moderator ASAP. Use the enevlop icon and send to "Moderator_Team" and see how they say about this situation. It may take up 2 days to get the response.
@pavellyzhin never experienced this. Once you find out additional details, I hope you can update this thread to let us know what happened. Maybe they hacked your PayPal account, and that was linked to your Public Mobile number?
So, Yes, I contacted moderator too. thank you for the advice.
The problem not with a paypal account (I got access to it finaly through email recovery) but with a PM phone number. I dont have an access to my phone! My sim card looks like its not active and somebody made call to Quebec and sent/received messaged from a phone which was always in my poccket all the time. This is really weird!
Sorry to hear about your problem. Could you have Malware (a virus) on your phone?
Malware can be included with apps installed on your phone.
@pavellyzhin wrote:So, Yes, I contacted moderator too. thank you for the advice.
The problem not with a paypal account (I got access to it finaly through email recovery) but with a PM phone number. I dont have an access to my phone! My sim card looks like its not active and somebody made call to Quebec and sent/received messaged from a phone which was always in my poccket all the time. This is really weird!
Wow, right out of spy novel!!! Only heard of spoofing a SIM; never experienced it. Definitely let us know, if possible, how this happened once the moderators/PM tech team can take a look.
I dont use cellphone a lot. I am from the old school - phone to make calls. But yes, I decided to run an antivirus - nothing was found.
@Tony8 wrote:Sorry to hear about your problem. Could you have Malware (a virus) on your phone?
Malware can be included with apps installed on your phone.
@pavellyzhin when you say the SIM card # in your self-serve account was different, it sounds like someone may have guessed your self-serve account password and swapped your SIM card out for their own. You may want to immediately change your self-serve password; use something strong and unique.
@pavellyzhin what I'm reading about SIM spoofing is they contact the carrier and convince them to move the number by activating a new SIM card. So your number would no longer work with the SIM in your phone. I think that's what happened here based on your description. However, in Public Mobile's case, we can change our SIM's through our self-serve account. Sooooo, the question is did it occur via the self-serve account, or did they contact the moderators and do it that way? I'm leaning towards the self-serve account being hacked, but then again, the weakness in most systems is the human. WOW!!! I gotta have a drink!