Make data usage clearer in self-serve; perhaps a pie graph?

[srlawren]

Hi Public Mobile,

We had an instance today where someone misread their utilized data amount in the My Add-ons section of their overview page in self-serve following a renewal, and thought their data did not get reset:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/quot-My-add-ons-quot-Data-not-resetting-...

Upon closer examination, you can clearly see what's going on.  And it reminded me of a previous identical issue not long ago:

http://productioncommunity.publicmobile.ca/t5/Discussions/Urgent-Bad-internet-Add-ons-after-auto-pay...

I would like to see the data usage display be a bit clearer.  Here are two options that might help:

Option 1:  Add a "," separator, such as "1,296.441 / 12,288"

Option 2:  Add the ".000" to the available amount, such as "1296.441 / 12288.00"

Option 3:  Add a percentage used and/or percentage remaining in addition to the number, such as "10.55 % used;  49.45% remaining"

Any of the above could be combined, such as "1,296.441 / 12,288.00 - 10.55% used"

Option 4: this one is likely more work:  provide a graph (suggested pie graph) showing the amount used (the 1,296.441) as a slice out of the whole pie (the 12288.00).  This would give a graphical representation and help reduce misunderstanding. 

In fact, option 4 could be combined with any or all of 1, 2, and 3 also.  In fact maybe it's a way of implementing.  Implement #1 and #2 right in the current text to increase readability, and then display the 10.55% over the slice used and the 89.45% over the slice remaining.  

Thanks for your consideration!

[stonechucker]

I like this suggestion.  

A usage percentage bar with two colours, one for data used, the other for remaining, much like a standard progress bar for installling software 🙂

I agree, anything to make it easier to understand is better.

[mimmo]

this would help many people I believe.   But if all else fails there are the awsome data witness and my data manager apps, which I actually find might be easier since they do not involve having to access self serve.

I also make a similar post back in September, hopefull this go round there is more traction. 

[CalvinW]

I also hope they increase the accuracy of the data counter. Mine would sometimes go down and then go up again.

[shartomjam]

Great idea!  It's always good to make information clearer to end users.