Keep Legacy clients

[TK]

Recently, PM announced rate increase for legacy clients, or migration to Koodo to keep their current rates.

As an alternative, why PM does not give these clients the choice to stay with PM, keep their current rates without live support. I have 3 legacy lines, and I like this offer much better.( a small bonus like a month free for removing live support welcomed).

[Subbanator96]

Totally agree @TK, I have two legacy lines and would definitely prefer that, I love Public and really can't decide what to do.

[imm1304]

Hey @TK,

This is a good idea, and I would love to see all of the legacy customers stay with the new PM. 

Have you taken a close look at the new 90-day plans?  With the autopay reward and loyalty reward (that retroactively counts your seniority once on an eligible plan), the new plans are very much comparable to the legacy talk only and talk + text plans.  For plans with data, the new $120/6Gb plan offers great value as well.  

Does it have to be a legacy plan plus a bonus month for dropping the live support?  What if you were to choose one of the new plans and get the bonus month?  I am just trying to elaborate a little more on the idea to see what works best.  PM may or may ot accept this idea but I appreciate that you thought of this.  

[ShawnC13]

I do think PM should keep all their Legacy accounts as well.  If you do a comparison with what they are paying to the new plans, the new plans are actually a better value on all but the $25/28 plan.  So why not encourage them to stay with PM and offer them the new plans with a bonus 30 day to start them out.  I wonder how many Legacy accounts use the phone support on a regular basis.

[Chaos_Scorpio]

it probably costs them too much to handle them. 

[Luddite]

@Chaos_Scorpio The only extra cost to PM for Legacy clients is the call centre. So, this idea eliminates that.  

Seems to me more likely that the push to move Legacy cliemnts to Koodo is a Telus top down edict. From a strictly Public Mobile perspective this idea, and similar ones, make much more sense. 

A Legacy customer on $19 or $25 can get the best "bang for their buck" by taking the offer, then returning to Public Mobile when Koodo raises their rate. To do so though, they do have the aggro of going to a Koodo kiosk, and porting their number twice. 

[CalvinW]

Or they could do another 12GB promo 😉 That ought to retain the old customers if it is data they are looking for.

[TK]

Here is a similar idea that could be interesting for both parties,

PM keeps Legacy clients with their exsisting plans

PM increases rate by $2

No telephone support

Legacy clients have the same advantages as other clients

What will happens then,

PM has raised the rate

Legacy clients do not pay extra by registring to Autopay

Legacy clients are fully integrated with other clients, and could have other rewards: referral, participating in forum ...

[kav2001c]

@TK it is a good idea to allow clients to opt out of services (or just create a new plan code to make sure the legacy clients get no phone support and also no rewards)

Are you on the talk & text plans or data plans?

The data plans are better with current plans

[tothek]

I just got today, that text message regarding my choices as a Legacy customer to move to Koodo, because is "soooooo"  good to me.

But I am happy with my current provider, so are many other customers old and new.

So why, for a limited time, right to April 01, we the so called Legacy customers who proved their loyalty to Public Mobile, don't get a promotion with PM, and not with Koodo?

Just asking!

[kav2001c]

Plus the fact that Public is prepay & Koodo is postpaid could cause some bill issues for clients

Heck I would like to draw more clients away from Koodo to here