You're a mobile company and your site works terribly on a phone. As a developer, I would be embarrassed to be associated with such a poorly designed and developed site.
I agree that the site could definitely use some TLC when it comes to mobile access, especially self-serve. Actually, I'd like to see the entire self-serve interface overhauled sooner rather than later, I might have to throw together some mockups in Photoshop...
It's not just that. On all 3 of the phones I activated for me and friends there have been problems. On mine I have been charged multiple times (3 times) and yet to be refunded. The whole company needs to be fired
I believe the self serve is based on koodo's old selfserve so i cant see why they cant just either change the logo and colours on the old koodo site or even the new koodo site and transfer the inteface over. both are pretty much have similar features and are teh same company.over...
@mimmo You're correct, as far as I can tell the self-serve system that Public Mobile uses is based on Koodo's old self-serve system with a few tweaks for the way things operate here. In fact, there was some terminology in the self-serve portal a while back that was indentical to the way it was worded on Koodo's site even though it didn't apply on the Public Mobile side although it's been cleaned up since then.
I would assume that there is a small team of developers who are assigned to maintaining the Public Mobile website and self-serve / activation portals, or there are engineers higher up from TELUS or Koodo who look after it at a lower priority than either of those two brands.
For Public Mobile to provide a great customer experience, I do believe the self-serve and activation sites need a good overhaul not just visually but on the back-end code wise as well to resolve issues that are typically encountered across various browsers and devices. Fixing the activation portal especially to lower the amount of failed activations due to the site erroring out for example would lead to increased satisfaction for new customers and lower the amount of requests that are sent to the moderator team.
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