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Retraité / Retired

What do I do if I forget my Voicemail password?

You can reset your Voicemail password in Self Serve.

 

Step 16.PNG

Great Neighbour / Super Voisin

Re: What do I do if I forget my Voicemail password?

What happens after it is reset?  What is the default password assigned for me to access the system and set my password to one of my own choosing?

 

Assume that I will be accessing voicemail exclusively from a landline, so I'll need some form of default password in order to access the system even for the first time.

 

Thanks!

Town Hero / Héro de la Ville

Re: What do I do if I forget my Voicemail password?


@Macali wrote:

What happens after it is reset?  What is the default password assigned for me to access the system and set my password to one of my own choosing?

 

Assume that I will be accessing voicemail exclusively from a landline, so I'll need some form of default password in order to access the system even for the first time.

 

Thanks!


@Macali  You can reset it online. I think it resets to your phone number. My understanding is that you need to use your phone for the initial setup after resetting.

Great Neighbour / Super Voisin

Re: What do I do if I forget my Voicemail password?


@geopublic wrote:

@Macali wrote:

What happens after it is reset?  What is the default password assigned for me to access the system and set my password to one of my own choosing?

 

Assume that I will be accessing voicemail exclusively from a landline, so I'll need some form of default password in order to access the system even for the first time.

 

Thanks!


@Macali  You can reset it online. I think it resets to your phone number. My understanding is that you need to use your phone for the initial setup after resetting.


Thanks!  Can anyone confirm if initial setup MUST be done from the associated cell phone?  I am setting this up for my parent who is in a different town, setup from her phone is not really an option.

Mayor / Maire

Re: What do I do if I forget my Voicemail password?


@Macali wrote:

@geopublic wrote:

@Macali wrote:

What happens after it is reset?  What is the default password assigned for me to access the system and set my password to one of my own choosing?

 

Assume that I will be accessing voicemail exclusively from a landline, so I'll need some form of default password in order to access the system even for the first time.

 

Thanks!


@Macali  You can reset it online. I think it resets to your phone number. My understanding is that you need to use your phone for the initial setup after resetting.


Thanks!  Can anyone confirm if initial setup MUST be done from the associated cell phone?  I am setting this up for my parent who is in a different town, setup from her phone is not really an option.


It's not necessary. If you don't do anything and simply go to the voicemail system from the handset then that's the initial setup.

The trick to avoid initial setup on the handset is to do the password reset and then use a different phone.

 

It resets to your 10 digit phone number.

 

But it only really matters with the $10 plan. Your parents have been around the sun a few times. I'm sure they're not completely incapable. It's not rocket science.

Town Hero / Héro de la Ville

Re: What do I do if I forget my Voicemail password?


@Macali wrote:

@geopublic wrote:

@Macali wrote:

What happens after it is reset?  What is the default password assigned for me to access the system and set my password to one of my own choosing?

 

Assume that I will be accessing voicemail exclusively from a landline, so I'll need some form of default password in order to access the system even for the first time.

 

Thanks!


@Macali  You can reset it online. I think it resets to your phone number. My understanding is that you need to use your phone for the initial setup after resetting.


Thanks!  Can anyone confirm if initial setup MUST be done from the associated cell phone?  I am setting this up for my parent who is in a different town, setup from her phone is not really an option.


@Macali  Best to try it and see what happens.  Click here for the knowledgebase article that contains some userfull VM setup information.  

 

Re: What do I do if I forget my Voicemail password?

I have just confirmed for you, you do not need to do it on the device.  Using a different phone you can log in with the temporary 10-digit phone number, and then you are forced to set a new one.