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Good Citizen / Bon Citoyen

Re: Receiving calls from UK

I am not able to receive calls from UK and I read this thread before I signed up with public mobile.  @Metal1967  can you look into why my family cant call my cell number?

Great Citizen / Super Citoyen

Re: Receiving calls from UK


@andyknoxVanBC wrote:

I am not able to receive calls from UK and I read this thread before I signed up with public mobile.  @Metal1967  can you look into why my family cant call my cell number?


What plan do you have? If it's not an unlimited calling plan do you have available minutes left on your plan? If yes, are they calling the correct number?

Mayor / Maire

Re: Receiving calls from UK


@andyknoxVanBC wrote:

I am not able to receive calls from UK and I read this thread before I signed up with public mobile.  @Metal1967  can you look into why my family cant call my cell number?


I'm not sure why you tagged @Metal1967, that person is just another customer like you or I and has no ability to look into things for you. However, I think that @sandpublic may have identified a possible cause:  are you on the $10 plan?  If so, could you have used up your 50 mins of talk time?

 

Other than that, if you have talk time left (or are on any of the unlimited options:  unlimited province-wide talk, unlimited canada-wide talk, unlimited canada wide and to the US talk) then you should be able to receive calls from anywhere.  Are you sure the caller is dialing your number correctly (as per https://www.howtocallabroad.com/results.php?callfrom=united_kingdom&callto=canada)?

 

If none of the above is the explanation, you will need to send the moderator team a private message to get help.  You can learn how to do that here:  How to Get Help


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Receiving calls from UK

@andyknoxVanBC do you have a moment to provide an update? 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Receiving calls from UK

I am on $40 for 30 day plan which includes 

Sorry for the delay. 

I don't think it due to minutes being limited on the 10 plan.

 

Any other reason?

Oracle

Re: Receiving calls from UK


@andyknoxVanBC wrote:

I am on $40 for 30 day plan which includes 

Sorry for the delay. 

I don't think it due to minutes being limited on the 10 plan.

 

Any other reason?


@andyknoxVanBC Highly unlikely it's related to PM's service if you are able to receive other calls. Double check you phone settings to ensure their number is not blocked. Do they have ld calling on their plan?


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Good Citizen / Bon Citoyen

Re: Receiving calls from UK

Thanks and double checked on 2 different devices IOS and Android still the same. It's my dad trying to call from a landline phone in England. He doesn't have a cell phone. Maybe Public Mobile doesnt support Analog? It worked ok with Rogers.

Great Citizen / Super Citoyen

Re: Receiving calls from UK


@andyknoxVanBC wrote:

Thanks and double checked on 2 different devices IOS and Android still the same. It's my dad trying to call from a landline phone in England. He doesn't have a cell phone. Maybe Public Mobile doesnt support Analog? It worked ok with Rogers.


Do you have a new number or did you port your number over from Rogers? If it's a new number make sure your dad is calling the correct number.

Good Citizen / Bon Citoyen

Re: Receiving calls from UK

Same number ported over from Rogers.

Great Citizen / Super Citoyen

Re: Receiving calls from UK


@andyknoxVanBC wrote:

Same number ported over from Rogers.


Ok. Is it just your dad or others who try to call you from the UK?