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Great Neighbour / Super Voisin

My internet doesn’t work anymore!!

My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works


Accepted Solutions
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Deputy Mayor / Adjoint au Maire

Re: My internet doesn’t work anymore!!


@Charly16 wrote:

My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works


@Charly16 have a look at this thread, and also see if this post is applicable to you.

View solution in original post


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Mayor / Maire

Re: My internet doesn’t work anymore!!


@Charly16 wrote:

My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works


Have you tried switching Airplane mode on then off?

Reset network settings?

Is this a new account?

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Mayor / Maire

Re: My internet doesn’t work anymore!!

Is your local data manager set for a monthly plan, and the dates are off due to Public Mobile being 30- or 90-day cycles?  Could your personal setting for data use be used up, and needs to be deactivated?

Highlighted
Deputy Mayor / Adjoint au Maire

Re: My internet doesn’t work anymore!!


@Charly16 wrote:

My internet doesn’t work anymore, I checked my account and I should still have 4GB left. I can still make calls and my phone (iPhone) shows me that i have service and LTE but nothing works


@Charly16 have a look at this thread, and also see if this post is applicable to you.

View solution in original post

Highlighted
Mayor / Maire

Re: My internet doesn’t work anymore!!

@Charly16 Glad you got it sorted. Are we to assume you had a profile from a previous provider? Did network reset fix the issue?