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Great Neighbour / Super Voisin

Data Add On

I just updated my plan to a data one.How long will I wait before I can access the internet?

Mayor / Maire

Re: Data Add On


@frankcaro wrote:

I just updated my plan to a data one.How long will I wait before I can access the internet?


Which plan were you on?

Which plan did you switch to?

Did you switch at your renewal time or immediate?

 

Did you restart your phone?

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Oracle

Re: Data Add On


@frankcaro wrote:

I just updated my plan to a data one.How long will I wait before I can access the internet?


You should be able to use it right away.  What type of phone do you have and do you have the correct APN setting.  

Here is a great site to setup your APN and instructions on how to do it.  Find the APN Settings for Public Mobile here!


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Neighbour / Super Voisin

Re: Data Add On

I have samsung A5 2017 model.I have updated the APN settings but it still doesn't work.Could it be because i have a 1GB plan?

Mayor / Maire

Re: Data Add On

No that's not the case...did you try what it 's written before...lost/stolen trick in your self serve account..? @frankcaro

Highlighted
Mayor / Maire

Re: Data Add On

@frankcaro do you have your mobile data toggle turned off maybe?  It's easy enough to do this by accident (I have on a few occasions), or intentionally (in an effort to avoid data overages at other providers, for example).  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Oracle

Re: Data Add On


@frankcaro wrote:

I have samsung A5 2017 model.I have updated the APN settings but it still doesn't work.Could it be because i have a 1GB plan?


When you look at the plan overview tab in the self serve portal, do you see the 1GB data there under plans and add-ons?  If not, then something could have gone wrong with the plan change.  One question, there is an option to make a plan change immediate or future dated to next renewal.  What option was chosen?

Mayor / Maire

Re: Data Add On


@srlawren wrote:

@frankcaro do you have your mobile data toggle turned off maybe?  It's easy enough to do this by accident (I have on a few occasions), or intentionally (in an effort to avoid data overages at other providers, for example).  


I agree, also I am not sure about android but with an iPhone you also need to allow Safari to use cellular data otherwise it may appear that it is not working. 

This is defaulted to on but if you had it off with your previous provider than that may need fixing.

 

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Oracle

Re: Data Add On

@frankcaro Did you try to but a data add-on, or actually change your plan? If you really want a data add-on be sure to buy it a second time. See this: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: Data Add On

@Luddite I don't understand why do you say to him: to be sure to buy it a second time??? I have tried few days ago to buy 2 SAME add-on ( 200 Mb data) in my account and I have lost the first one which had 110 Mb left...I write a message to the mods imediately and everything was ok...I tried to explain to them to block the possibility to buy a same add-on..but they can't...