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Deputy Mayor / Adjoint au Maire

Re: After a whole afternoon’s trying, I still can not make or receive calls


@lilian_liang wrote:

My earlier plan was unlimited province-wide talk, unlimited international text and 1.5GB data for 90 days payment cycle, it worked well.

 

roughly 2 months ago, I found the unlimited Canada-wide talk is same priced, so I switched my plan’s talk to unlimited Canada-wide, and chose to have my new plan for new cycle, which started from Feb. 27th.

 

but from Feb . 27th, my outgoing call and incoming call were not working anymore, when I make a phone call, it kept saying I cannot complete my call because I don’t have a long distance add-on, and for all incoming calls they went to voicemail directly.

 

my text and data works normally at the same time.

 

for the whole afternoon I was working with a moderator on this, tried all methods like suspend my account then resume, reset my network on my cell, and of course turned on and off my cell hundreds of times.

 

but still, I can’t make or receive calls, and I found there is a 200 mins US-Canada long distance add-on in my account and my account balance $8 became $0. This add-on wasn’t made by myself and I don’t know what happened.

 

even with that 200 mins long distance add-on I still cannot make or receive phone calls.

 

i do need a good explanation for that happened to my talk plan and who made the add-on purchase without my personal authorization.

 

now I decided to talk about this issue in public instead of back and forth in my private message box. Maybe someone else can help me solving this problem more efficiently. 

 

This is is my primary number for all contacts, it is very important for my daily life.

 

@Moderator_Team 

 


Try this...log into My Account / Plans & Add-ons/Lost Stolen. Report phone as stolen, then shut down phone. After 5 mins turn phone on and repeat process and report phone as found. Sometimes this remedys your type of problem. Alternative is you can send a private message to the Moderators by clicking here.

Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls


@hairbag1 wrote:

@lilian_liang wrote:

My earlier plan was unlimited province-wide talk, unlimited international text and 1.5GB data for 90 days payment cycle, it worked well.

 

roughly 2 months ago, I found the unlimited Canada-wide talk is same priced, so I switched my plan’s talk to unlimited Canada-wide, and chose to have my new plan for new cycle, which started from Feb. 27th.

 

but from Feb . 27th, my outgoing call and incoming call were not working anymore, when I make a phone call, it kept saying I cannot complete my call because I don’t have a long distance add-on, and for all incoming calls they went to voicemail directly.

 

my text and data works normally at the same time.

 

for the whole afternoon I was working with a moderator on this, tried all methods like suspend my account then resume, reset my network on my cell, and of course turned on and off my cell hundreds of times.

 

but still, I can’t make or receive calls, and I found there is a 200 mins US-Canada long distance add-on in my account and my account balance $8 became $0. This add-on wasn’t made by myself and I don’t know what happened.

 

even with that 200 mins long distance add-on I still cannot make or receive phone calls.

 

i do need a good explanation for that happened to my talk plan and who made the add-on purchase without my personal authorization.

 

now I decided to talk about this issue in public instead of back and forth in my private message box. Maybe someone else can help me solving this problem more efficiently. 

 

This is is my primary number for all contacts, it is very important for my daily life.

 

@Moderator_Team 

 


Try this...log into My Account / Plans & Add-ons/Lost Stolen. Report phone as stolen, then shut down phone. After 5 mins turn phone on and repeat process and report phone as found. Sometimes this remedy's your type of problem. Alternative is you can send a private message to the Moderators by clicking here.


Tried this at least 4-5 times already. Nothing changed.

Town Hero / Héro de la Ville

Re: After a whole afternoon’s trying, I still can not make or receive calls

Try dialing 1 before the number, if that doesn't work try clearing your network data then restart your phone.

Deputy Mayor / Adjoint au Maire

Re: After a whole afternoon’s trying, I still can not make or receive calls

Unfortunately...sounds like a moderator will be required to intervene. Please let us know when and how this issue is resolved. Good luck.

Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls

Is the province-wide talk and Canada-wide talk supposed to be the same price? All these happened after my new plan started from new billing cycle.

Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls


@Alex888 wrote:

Try dialing 1 before the number, if that doesn't work try clearing your network data then restart your phone.


Dialing 1 doesn’t work, how to clear network data? I reset my network already a couple of times, that doesn’t help either.  Thx for reply.

Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls


@hairbag1 wrote:

Unfortunately...sounds like a moderator will be required to intervene. Please let us know when and how this issue is resolved. Good luck.


I was working with one moderator the whole afternoon but nothing changed, really frustrated about this.

Deputy Mayor / Adjoint au Maire

Re: After a whole afternoon’s trying, I still can not make or receive calls


@lilian_liang wrote:

Is the province-wide talk and Canada-wide talk supposed to be the same price? All these happened after my new plan started from new billing cycle.


Is your phone a dual sim model ? If so, remove sim and try second slot. Alternative is try your sim in another phone.

FBR
Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls


@lilian_liang wrote:

Is the province-wide talk and Canada-wide talk supposed to be the same price? All these happened after my new plan started from new billing cycle.


@lilian_liang 

They are not the same price, but a different discount makes them end up being the same price in a package.

Another example is if you remove talk all together, the price actually goes up in a package, because the total discount is lower.

 

Your issue seems unique, hopefully it gets fixed soon.

Good Citizen / Bon Citoyen

Re: After a whole afternoon’s trying, I still can not make or receive calls

No it is not, it’s iphone 6 Plus. For the first 90 days it works properly with my public mobile sim, everything happened from the day before yesterday. Weird.