09-27-2019 08:28 PM - edited 01-05-2022 07:18 AM
09-27-2019 10:45 PM
@neleigha_ wrote:i changed my phone number and ever since i changed it my data does not work
Phone number change shouldn't make data stop. If your account still says there is data left and restarting didn't fix, I think it's time to ask SIMon to open a ticket. Click on question mark symbol.
09-27-2019 08:41 PM
If you confirm that you still have data and cycling off/on doesn't help...log into My Account / Plan and Add-ons / Lost-Stolen. Click Suspend service, then log out. After a moment; log back in and repeat steps only Resume service...then log out and reboot phone again.
Let us know if this helps.
09-27-2019 08:35 PM
Login to your self serve account and confirm your plan is Active and that you can see data under Data & add-ons. If no data is visible it's all been used.
09-27-2019 08:33 PM
Does your talk and text work?
Could also try to toggle airplane mode on, wait a few minutes, then turn off.
09-27-2019 08:31 PM
@neleigha_ wrote:i changed my phone number and ever since i changed it my data does not work
Try cycling phone off / on...see if that helps. Let us know.