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Good Citizen / Bon Citoyen

Cannot connect to Data

Can anyone please help.

 

I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data.

 

Since having my account for a few months I hardly have any data.

 

Thanks

Good Citizen / Bon Citoyen

Re: Cannot connect to Data

Sorry more like I do not remember ever being able to use data so I am not sure if it has ever worked.

 

Thanks

Oracle

Re: Cannot connect to Data

@MarcoF1, what phone do you have?  On some android phones running 8.1, there were issues with creating an APN.  Otherwise, it should be straightforward to make your own APN if ones on file in the phone do not match what is needed for Public Mobile service.  Please check your APN settings against the information below.

 

APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

Good Citizen / Bon Citoyen

Re: Cannot connect to Data

I have an Asus Zenfone 2 and I had previoulsy entered those settings for the APN and it is not connecting

Mayor / Maire

Re: Cannot connect to Data


@MarcoF1 wrote:

Can anyone please help.

 

I have no data on my phone. I have tried entering the apn settings and restarting my phone. I have also checked and have not used any data.

 

Since having my account for a few months I hardly have any data.

 

Thanks


Log into My Account and see if you even have a data plan.

Make sure that data is enabled on your phone.

Try shutting down phone, remove sim, after a moment replace and restart.

Let us know if anything works. Good luck.

Town Hero / Héro de la Ville

Re: Cannot connect to Data

Do you have another phone to put the sim in ?  This would rule out if it is an issue with your phone.

Model Citizen / Citoyen Modèle

Re: Cannot connect to Data

Just checked willmyphonework.net.That phone seems to have full 3g support. Until you get it working I'd set it to 3g to rule out any incompatibility.

 

Settings -> cell networks-> prefered network type-> select 3g

Good Citizen / Bon Citoyen

Re: Cannot connect to Data

Thank you all for your suggestions. I have:-

 

- logged into my account, it shows I have 0 of 500gb used

- set it to 3G

- restarted my phone after removing the sim and putting it back in

 

nothing is working.

 

Thanks

Good Citizen / Bon Citoyen

Re: Cannot connect to Data

I had also tried anoth sim in that phone and the data works 

Model Citizen / Citoyen Modèle

Re: Cannot connect to Data

On the overview page, does it say, Account status Active?