why I am overcharged

[fen_tang]

I have a $15 plan but my credit card was charge $22

[TheGx]

@fen_tang :Did any of the above replies to this thread you created help you find out why you were overcharged? Let everyone know if you figured things out. If the above replies helped you find out why you were overcharged, you should choose one of them as your accepted solution, do this by clicking on the accepted solution button above the reply that helped you most.

[darlicious]

@fen_tang 

Was this one transaction or two? If you are signed up for autopay the transaction would be $13+tax.

Do you have any other rewards? More than one account ? Do you have a positive balance in your account?

[HALIMACS]

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@fen_tang wrote:

I have a $15 plan but my credit card was charge $22

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This could be for a number of reasons:

1. switched from the $25 to the $15 plan recently
2. activated at a retailer who charged you for a SIM and/or fees to unlock your device
3. purchased an add-on 
4. initiated an immediate plan change from the $15 to the $25 plan

Best to screenshot transaction history via View Payment History on self-serve for past 90 days and post so we can examine.

Also kindly post Plan Details.

[popping]

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@fen_tang wrote:

I have a $15 plan but my credit card was charge $22

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Something is not correct.  $15 + sale tax will not amount to $22 even you are from the province with the highest sales tax.

You can post a screenshot of your payment history from your self-serve account with your personal info masked out.  We will review it and let you know what went wrong.

[JK8]

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@fen_tang wrote:

I have a $15 plan but my credit card was charge $22

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Log into self service and see if there is a balance in Available Funds.

[Anonymous]

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@fen_tang wrote:

I have a $15 plan but my credit card was charge $22

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Are you in AB? Are you sure you don't have the $25 plan? Did you just recently sign up? Can you post the exact dollars and cents on the payment card?

Edit: Or what province your phone number belongs to.

[hairbag1]

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@fen_tang wrote:

I have a $15 plan but my credit card was charge $22

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Have you recently purchased the $5 / 500 minute add-on ?

[TheGx]

Can you log into self serve account and check your billing breakdown?