Sorry, I am out of ideas. I am not an admin. I cannot help you any further than the idea that I had.
I called the bank they said it was public mobile issue. I have cleared cache etc nothing seems to work.
I don't know if the mods are getting you going yet or whether it worked eventually but another option is to buy a voucher either online or in stores and then enter it via the self-serve or 611.
Hi! My plan expired yesterday and Im set up for auto renew but my money hasnt been taken from my account. I also tried to pay my sons bill the other day with my debit visa and it says unable to verify. I have used this card for at least 6 months or more. I had to drive to walmart and but a code. Can you help?
Another member had a similar problem and to resolve it, he went online signed into his account and activated the Lost/Stolen option waited for a couple of minutes turned it back off and then was able to make a payment. Maybe worth a try if it's still an issue.
Can you please check the PIN or provide us 3 pieces of information on your account so that we can secure it and help you? Thank you in advance!
Please remember to send that message directly to Oana_S or Moderator_Team through private messaging only, and do not simply hit reply here or you will be posting all your information (such as PIN, name, phone number, payment history, usage history,birthday, email address, billng address etc.) for all to see.
If you wish to send a private message to the moderators, you can do so by clicking here: