2 months ago I had the virtually identical problem: the autopay went through with the payment and had enough credit in the account to renew, but the plan went into "expired" state and wouldn't renew even after topping up with a few dollars. This issu...
Put a reminder in a calendar to look at your overview page on Apr 27. Then look at it again on the 28th later in the evening and you should see the Plan Expired notice sometime between 7pm and midnight ET of the 28th.Other than one time where my cred...
Our Canadian credit cards do not work when ordering items from T-Mobile or H2O Wireless websites either. When I complained to them they said that's the way it is.
Whatever you like. Waiting for the moderators seems to take a while.It seems that the payment corrected itself this morning (I didn't do that lost phone thing). However, I would still like the @CS_Agent to investigate this further to ensure this woul...
However...Try the lost/stolen feature.Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. L...
