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Great Neighbour / Super Voisin

Paid but the account plan hasn't changed or activated

Hello,

I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see: 

 

  • Available Funds: $40.00
  • Payment Due Date (One-Time Payment): Jul 24, 2019
  • Payment for Next Cycle: $30.00
  • Amount Owing: $0.00

 

Account Status: Active
My Plan
  • $30 per 30 Days

I don't mind not waiting for the next cycle. Why does it say "Payment for Next Cycle: $30.00" if I want the $40 plan, and why is there just a $40 credit? Should I hit the 'make the payment' button to start the new plan? Also I have autopay so I don't know if that causes a problem.

 

Thank you.

Mayor / Maire

Re: Paid but the account plan hasn't changed or activated

@dmark1337  - It looks like the payment was processed, but the plan change was not.  If you go back into change plan, does it say that you have a plan change 'pending'?

 

If not, you should be able to re-initiate the change plan immediately again.  Since there is already $40 in your account, it should simply go through without hitting your credit card again.

Mayor / Maire

Re: Paid but the account plan hasn't changed or activated

@dmark1337   So you added the funds for the plan change and then went back to change the plan because it's a two step process?

 

Log out of your account and restart your phone and see if anything gets reset.

 

Mayor / Maire

Re: Paid but the account plan hasn't changed or activated


@dmark1337 wrote:

Hello,

I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see: 

 

  • Available Funds: $40.00
  • Payment Due Date (One-Time Payment): Jul 24, 2019
  • Payment for Next Cycle: $30.00
  • Amount Owing: $0.00

 

Account Status: Active
My Plan
  • $30 per 30 Days

I don't mind not waiting for the next cycle. Why does it say "Payment for Next Cycle: $30.00" if I want the $40 plan, and why is there just a $40 credit? Should I hit the 'make the payment' button to start the new plan? Also I have autopay so I don't know if that causes a problem.

 

Thank you.


@dmark1337 In order to make an immediate plan change you need to have the funds in your account which you have done brcause your balance is $40. Now you just have to select the plan change and select immediate and it should change to the $40 plan.