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Great Neighbour / Super Voisin

I paid and still no service

Hi!

 

For 3 days now I have no service at all.

 

I have paid my months plan and still nothing changed.

 

I followed instructions on your site about removing sim card, waiting 15min then installing again, reporting number as lost then found and nothing.

I restarted my phone and still nothing.

 

Why have you taken my money and not given me service?

 

 

Great Citizen / Super Citoyen

Re: I paid and still no service

In your account, does it say “Account Status: Active”?

Is it a new account?

Did you change plan?

Mayor / Maire

Re: I paid and still no service

@Celi 

You could try the lost/stolen phone trick.  It seems to reset your plan/SIM card and solves many account issues (like what you describe).

 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

 

 

Great Citizen / Super Citoyen

Re: I paid and still no service

He did it.


@Celi  a écrit :

I followed instructions on your site about removing sim card, waiting 15min then installing again, reporting number as lost then found and nothing.

I restarted my phone and still nothing.


 

 

 

Deputy Mayor / Adjoint au Maire

Re: I paid and still no service


@Celi wrote:

Hi!

 

For 3 days now I have no service at all.

 

I have paid my months plan and still nothing changed.

 

I followed instructions on your site about removing sim card, waiting 15min then installing again, reporting number as lost then found and nothing.

I restarted my phone and still nothing.

 

Why have you taken my money and not given me service?

 

 


If you are bringing a phone from another carrier, did you have it unlocked by them so it would work on another carrier? Are you sure the phone is compatible (it should be unless you bought it on eBay or from overseas).

Town Hero / Héro de la Ville

Re: I paid and still no service

You could as try making a manual top up of a $1.

Try putting your sim in another phone. As a last resort do a factory reset.

Great Neighbour / Super Voisin

Re: I paid and still no service

It worked fine the first 2 months now nothing.

Model Citizen / Citoyen Modèle

Re: I paid and still no service

@CeliCan you log into your selfserve and screen capture some of your account details? eg You say you had paid, is the balance still sitting there or there is no balance (went to pay for the account). It is quite difficult to decipher what is going on without more information. We are all just normal Public Mobile users here and have no access to your account particulars, at this point we are guessing what is going on with your account.

Model Citizen / Citoyen Modèle

Re: I paid and still no service

@Celi  I am sorry for the issues you are experiencing. Here is the link to contact a moderator to report the problem. Please note that the average response time is aproximately 48 hours. 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Great Neighbour / Super Voisin

Re: I paid and still no service

Account says active, I didn't change my plan everything remained the same.

Paid this month's bill and nothing works