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Great Neighbour / Super Voisin

changed my plan now phone doesn't work

I changed my plan now texting and calls don't work help me

Oracle

Re: changed my plan now phone doesn't work

@kainer84, when you check your online account, does everything look correct, account active and the right plan in the account? 

Great Neighbour / Super Voisin

Re: changed my plan now phone doesn't work

yes. everything looks right.... I'm guessing it takes forever to change over?

Town Hero / Héro de la Ville

Re: changed my plan now phone doesn't work


@kainer84 wrote:

yes. everything looks right.... I'm guessing it takes forever to change over?


What plan did you change to?

Mayor / Maire

Re: changed my plan now phone doesn't work

Can you post a picture of your selfserve  payment history?  Does data work?

Town Hero / Héro de la Ville

Re: changed my plan now phone doesn't work

@kainer84

You can also try re-booting your phone if you have not tried already.  

Great Neighbour / Super Voisin

Re: changed my plan now phone doesn't work

nothing works at all...  I changed to a plan unlimited text unlimited provincial calls with no data... my old plan was the same except with 2 gigs of data... now nothing works

Town Hero / Héro de la Ville

Re: changed my plan now phone doesn't work


@kainer84 wrote:

nothing works at all...  I changed to a plan unlimited text unlimited provincial calls with no data... my old plan was the same except with 2 gigs of data... now nothing works


Confirm your Self Serve account shows "Active" and your payment history shows the new plan? A screenshot of your payment history would help a lot here. Just black out your personal info.

Mayor / Maire

Re: changed my plan now phone doesn't work

Most likely you will need mods to intervene if you have tried the a obove suggestions.  If you can show a screenshot of payment history that might help decifer what happened.

Town Hero / Héro de la Ville

Re: changed my plan now phone doesn't work

@kainer84

Sometimes when a person downgrades their plan, there is a glitch in the system that prevents re-activation at the lower plan.  You will likely need to contact moderator.  It will take about 48 hours for moderator to respond though.  

 

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.