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Mayor / Maire

Re: Why am I charged an extra fee?


@DD6 wrote:

I am set up on auto pay.  There is no charge for that, is there?


Were the other accounts on the $10 plan with autopay set up? That would be $8.

No there's no charge for being on autopay. It goes the other way Smiley Happy

 

Edit: Sorry. You said they were on $40 plans. The other already answered.

Re: Why am I charged an extra fee?


@DD6 wrote:

I am set up on auto pay.  There is no charge for that, is there?


No additional charge for AutoPay, as it's a $2 deduction at the time of renewal.

 

Can you look at your payment history?  If you could, make a screenshot, and hide all personal data, and attach it to this thread.  we should be able to see if it's on your account.

Town Hero / Héro de la Ville

Re: Why am I charged an extra fee?

I think you will need the moderator for billing problem @DD6....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Explain what happened and wait few minutes?? @Mary_M...Smiley Wink few hours upto 2days....they will tell you exactly and fix your account..

Perhaps you paid for an add-on for someonelse???? but for sure you don't pay because of they closed their account!!!!

Oracle

Re: Why am I charged an extra fee?


@DD6 wrote:

I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94.  However, for the past two months I have had an additional charge of $9.04 charged to my credit card.  What is that charge for?


@DD6 Do you mean there are two charges from Public Mobile - $42.94 and $9.04? OR is there just one charge of $51.98? That could be a $50 plan less $2 autopay less $2 referrals net $46 plus tax = $51.98.

Login to your account and double check your plan details.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Highlighted

Re: Why am I charged an extra fee?

@Luddite, good catch on that.  I didn't not read it that way at all.

Deputy Mayor / Adjoint au Maire

Re: Why am I charged an extra fee?

@Luddite, this looks likely from what was originally explained. @DD6, if you haven't logged in to your self-serve in the past few months and PM has just started charging you $51.98, it's likely that there was some sort of error made on their part. As already mentioned, check your self-serve and see what  plan is listed on the main page, and get in touch with the moderators to resolve the error.

Mayor / Maire

Re: Why am I charged an extra fee?


@Luddite wrote:

@DD6 wrote:

I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94.  However, for the past two months I have had an additional charge of $9.04 charged to my credit card.  What is that charge for?


@DD6 Do you mean there are two charges from Public Mobile - $42.94 and $9.04? OR is there just one charge of $51.98? That could be a $50 plan less $2 autopay less $2 referrals net $46 plus tax = $51.98.

Login to your account and double check your plan details.


I think that's a stretch. He said "my $2 discount". I didn't get that he was saying what the difference is and so has a new total. He also didn't say anything about referrals.

He says "additional charge" and goes on saying "that" charge. Seems to me he sees a single charge of $9.04 on his credit card (each month).

A cancelled plan could have been $10 and then the continuing autopay bug after cancellation but he said they were also $40 plans. Maybe someone changed plans on one of those accounts to the $10 before cancelling.

 

Saying he has no add-ons...he still needs mod assistance of course. Smiley Happy