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Good Citizen / Bon Citoyen

SIM network PIN Blocked. Enter SIM network PUK

Hi All, 

 

I'm running into some issues activating my public moblie SIM. I transferred a moblie number from Rogers service this morning.  Once the rogers sim had deactivated, I booted up my Galaxy S7 with the new public moblie sim and it asked me for a PIN. Assuming it was the PIN that public moblie asked me to set up on account activation, I used that, but it didn't work. Now it's saying "SIM network PIN Blocked. Enter SIM network PUK" and I have no idea what to do. I have no phone service and I need this resolved ASAP.

 

Thanks,

 

Brett


Accepted Solutions
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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

For those that encounter this issue in the future:

 

If you get this message you have locked your SIM because you've entered an incorrect unlock code too many times. What you should have entered is the IMEI unlock code provided to you by your old service provider.  Don't bother asking Public Mobile for a PUK because it won't help you.  You need another unlock code from your old service provider.

 

The first rogers agent I talked to told me that there was nothing they could do because the account was fully cancelled and thus they could no longer provide me a PUK for an account that they no longer had access to. He recommended I buy a new SIM card and try the IMEI Unlock code again. 

 

Because I am a disagreeable person I called back a few minutes later with the intention of having them reactivate my account, provide the PUK, and then cancel the account once again, however the second Rogers agent was far more helpful. She explained that because it was a Samsung Phone, they could email off for a master unlock code and that she would email it to me when she received it. We ended the conversation, and within 5 minute I received an email with a new code. I entered the code, and it said 'Network Unlock Unsuccessful', which is the SAME thing it says when it fails... HOWEVER, it no longer was asking for the PUK, instead now asking for the Network Unlock PIN.  At this point I entered in the ORIGINAL IMEI Unlock Code and the activation was successful.

 

A convoluted process but a big thanks to the community for helping to get this resolved. 

View solution in original post


All Replies
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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

Some further information - I already requested the phone to be unlocked by Rogers, and they unlocked it and gave me a IMEI Unlock code. Was this what I should have entered for the PIN?

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Moderator

Re: SIM network PIN Blocked. Enter SIM network PUK

Hey @BrettJarvis !

 

To answer your question, if Rogers gave you an unlock code, that would have been the PIN to enter, to get your phone working with any provider.

 

If you still have this PIN, I would advise you to give it a try, power cycle your device and enter your Public Mobile SIM in your phone.

 

Hopefully this helps!

 

Ashley

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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

Hi Ashley - I tried power cycling but it still says 'SIM network PIN Blocked. Enter SIM network PUK" and it's not accepting the rogers IMEI unlock code as the PUK.

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Deputy Mayor / Adjoint au Maire

Re: SIM network PIN Blocked. Enter SIM network PUK

The PUK code is Personal Unblocking Key. When he entered the public mobile PIN instead of the rogers unlock code too many times he became sim blocked. UnBLocking is not the same as unLocking. Now he will have to unblock before unlocking. 

 

GC 

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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

Thank you! Where can I get the PUK code?

Highlighted
Moderator

Re: SIM network PIN Blocked. Enter SIM network PUK

Hey @BrettJarvis

 

In this case, please send us a private message, so we can get you the PUK code for the SIM card.

 

Regards,

Ashley

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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

I've sent a private message. What can I expect the turn around time on this to be?

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Deputy Mayor / Adjoint au Maire

Re: SIM network PIN Blocked. Enter SIM network PUK

Response time can be up to a few days!! But it looks like Ashley is right on this, so with any luck she'll be back to you fairly soon!

 

GC 

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Good Citizen / Bon Citoyen

Re: SIM network PIN Blocked. Enter SIM network PUK

I really hope that's not the case because I need to make a phone call as soon as possible. If I've lost all service for a few days because of this switch I've really screwed myself over in this decision.