I had to go through both, first with my service provider (Rogers), then phone carrier (Samsung). Try both cause I was out of service with no sim for more than a week and it was frustrating.
I found the site where you can chat with someone for google pixel support: https://support.google.com/pixelphone/answer/7109524?hl=en&ref_topic=7084203
My phone carrier was with Samsung and provider was with Roger's. I have copied the instructions of how to resolve my situation before hope this helps: - Get phone's IMEI number (This can be retrieved from Settings > About Phone) - Contact phone prov...
- Get phone's IMEI number (This can be retrieved from Settings > About Phone) - Contact phone provider and retrieve unlock code - Retrieve Master unlock code from company of the phone (example: Samsung phones; customer service 1800-726-7864) 1. Inser...
- Get phone's IMEI number (This can be retrieved from Settings > About Phone) - Contact phone provider and retrieve unlock code - Retrieve Master unlock code from company of the phone (example: Samsung phones; customer service 1800-726-7864) 1. Inser...
