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alsoto363
Great Neighbour / Super Voisin

Requested new number but number says not in service???

Hey everyone, I am getting extremely frustrated with this company. Really starting to regret buying a sim card from these guys. I initially tried to port a number but it had been more than 10 hours and nothing. I then requested for them to just change my number to one of the ones they give you using the pertinent area code. This doesn't seem to work as well and says this number is not in service as well. What the hell is going on? My data works fine and I can make calls but no one can call me nor does my text messages work. 

blackmatcha
Good Citizen / Bon Citoyen

Re: Requested new number but number says not in service???

Did you port the number by yourself or with the help of the moderator?

 

 

geopublic
Mayor / Maire

Re: Requested new number but number says not in service???

@alsoto363  Sounds like your port  got stuck. Best to submit a ticket by clicking the "?" Bottom right of the screen and ask the moderator team for help.

sunflowershine
Deputy Mayor / Adjoint au Maire

Re: Requested new number but number says not in service???

@alsoto363 It is frustrated. Seems your number hasn't been ported yet. You may need your old SIM card in another phone to receive phone call and texts in the meantime. Welcome to PM! 

zblackma
Deputy Mayor / Adjoint au Maire

Re: Requested new number but number says not in service???

@alsoto363your port should have finished by now. Is everything working now? 

darlicious
Mayor / Maire

Re: Requested new number but number says not in service???

@alsoto363 

  1. The number you were porting in was a mobile number?
  2. Was your previous account active when you initiated the port?
  3. What happens when you call your original (ported ) number? Can you access your old account? If it's still active your port has failed.
  4. When you log into your account what phone number is showing in your account?
  5. How did you request a new number? Simon? A moderator? In your account?
  6. Have you contacted the moderators asking to help fix a failed port of your number?
morganbrandy
Great Neighbour / Super Voisin

Re: Requested new number but number says not in service???

I'm currently experiencing the same issue! I just switched from Bell to Public Mobile 2 days ago and my phone has not worked since and is showing no service. I'm so frustrated and don't know what to do.

kb_mv
Mayor / Maire

Re: Requested new number but number says not in service???

@morganbrandy The post immediately above yours asks the OP for some information to help track down the issue. So often people post here with issues and it's a like pulling teeth trying to get info from them. Perhaps you can answer the questions put forth by @darlicious in effort to get this solved. Good luck and welcome to PM.

Dunkman
Oracle

Re: Requested new number but number says not in service???

@morganbrandy 


@morganbrandy wrote:

I'm currently experiencing the same issue! I just switched from Bell to Public Mobile 2 days ago and my phone has not worked since and is showing no service. I'm so frustrated and don't know what to do.


Have you tried your old Bell SIM card?  Does it work still? 

Are you able to access self service account?  Is account status active or suspended?  

Did you reboot your phone? 

Maybe try your PM Sim card in another working phone.  To help determine whether hardware setup issue versus PM service problem.  

 

gblackma
Mayor / Maire

Re: Requested new number but number says not in service???

@morganbrandy try resetting your network settings.  For more targeted help.  What's the make and model of your phone?  Thanks 

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