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antokavna
Great Neighbour / Super Voisin

PM number change

Hey guys, I recently changed the number on my public mobile account, As I am moving province. It has been two days now and I am still unable to make or receive calls and texts. On my PM account the new number is there but my old one is still showing when I go into my phone settings on my iPhone. Does anyone know what might speed up the transition process. Thanks in advance!

Tags (3)
EricPellerin
Good Citizen / Bon Citoyen

Re: PM number change

It may sound trivial, but have you tried restarting your phone? Much like a computer, an update requires a restart. 

 

If the problem is still not solved after that, I believe your best option is to get in touch with a PM agent by creating a ticket. 

darlicious
Mayor / Maire

Re: PM number change

@antokavna 

While there is something to do with changing your phone number in your Apple ID it shouldn't be affecting your services such as calling and texting. As suggested by @EricPellerin contacting customer service is best at this point.

 

Click on the chat bubble at the bottom right corner of your screen and type " no service after number change" and "human" and follow the prompts to submit your ticket via Simple--Simon. Keep an eye on the envelope icon at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times.

Dunkman
Oracle

Re: PM number change

 

@antokavna 

If rebooting of the phone does not work, try network reset of phone.  You could also try the SIM card in another working phone (ie. Android).  If the new number works in the other phone, it is a setup issue with your iphone.  If the new phone number does not work, then something likely went wrong with number change and contacting CSA is required.  

S--S
Mayor / Maire

Re: PM number change

@antokavna 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

 

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by  ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s how to contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

 

  • or you can send a private message to Customer Service by CS_Agent, by Click Here link
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

hTideGnow
Mayor / Maire

Re: PM number change

@antokavna   did you lost the ability to even make outgoing calls after the request to change phone number?  You have another phone around to put the SIM into it and test it?  

Re: PM number change


@antokavna wrote:

Hey guys, I recently changed the number on my public mobile account, As I am moving province. It has been two days now and I am still unable to make or receive calls and texts. On my PM account the new number is there but my old one is still showing when I go into my phone settings on my iPhone. Does anyone know what might speed up the transition process. Thanks in advance!


This sound to me as if it could be a provisioning issue.  This may sound silly, but try making a payment (of any amount) to your Public Mobile account.  In the past, this has been known to sometimes restore service.

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