@andmalc wrote:
I'm assisting a friend in signing up for Public Mobile. The sign-up process timed out part way through and when I tried again I got an invalid SIM error. The SIM number is correct. I don't believe his account was created because he can't sign in and when doing a forgot password we get a response that his email cannot be verified.
Is there any way to try the registration again without buying a new SIM.
Did you get to the part where you click on submit for payment? If you did, check if they charged your credit card/visa debit card. Although it should not be possible to proceed with the same sim card if that happened, you don't want there to be a chance of being charged multiple times.
If you haven't yet been charged for the plan, do as @will13am says about waiting, and clearing browser's cache.
