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Good Citizen / Bon Citoyen

Cannot fail or receive calls

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing 

Mayor / Maire

Re: Cannot fail or receive calls


@QuincyMD19 wrote:

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing 


@QuincyMD19  When you access your account from selfserve does everything look normal? Is today your scheduled plan renewal?

Great Neighbour / Super Voisin

Re: Cannot fail or receive calls

Is your phone unlocked?  If you have not previously switched carriers you may need to call your previous carrier to get your phone unlocked.

Deputy Mayor / Adjoint au Maire

Re: Cannot fail or receive calls


@QuincyMD19 wrote:

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing 


Are you adding +1 in front of the number being called?  Other users have also reported something similar so, hopefully, it's not another glitch.

Deputy Mayor / Adjoint au Maire

Re: Cannot fail or receive calls


@QuincyMD19 wrote:

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK so it's a bit confusing 


Are you calling Canadian numbers? $40 ready-made plan includes Canada-wide calling.  I think account provisioning issue. Might have to contact moderators. This link sends you to private message them.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Re: Cannot fail or receive calls

Hi my plan started Friday I think it is, it's a new SIM card as in from the UK it's telling me I need a long distance add on and I can't even get on the internet 

Good Citizen / Bon Citoyen

Re: Cannot fail or receive calls

I have the phone unlocked from the UK and I'm calling Canadian numbers I have tried both with +1 at the beginning and without it and still no success 

Mayor / Maire

Re: Cannot fail or receive calls


@QuincyMD19 wrote:

I have the phone unlocked from the UK and I'm calling Canadian numbers I have tried both with +1 at the beginning and without it and still no success 


What make/model/submodel is the phone?

Internet would require the proper APN settings.

But let's see what phone it is first.

Mayor / Maire

Re: Cannot fail or receive calls

@QuincyMD19 

Which phone model?  Not all phones are compatable with PM.  

 

Are you able to access self service account?  To determine account status.  

Good Citizen / Bon Citoyen

Re: Cannot fail or receive calls

Yes I can access it and it's a iPhone XR from the UK