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Good Citizen / Bon Citoyen

Alternate Phone Number Regex Help

Hi,

 

I tried to activate my sim card and port my mobile number from wind, and i stuck at "Alternate Phone Number Regex Help" error.  I did research and tried different broswers, and I am still unable to pass this section.  Can anyone able to help me please, thank you in advance.

 

Town Hero / Héro de la Ville

Re: Alternate Phone Number Regex Help

See below, you might have to contact a mod.  It might be best to activate a new number and then try to port in after you make sure your SIM card is working.

 

http://productioncommunity.publicmobile.ca/t5/Discussions/Cannot-Activate-Alternate-Phone-Number-Reg...

 

Good Citizen / Bon Citoyen

Re: Alternate Phone Number Regex Help

i though only kodoo and telus mobile number can be port later after create an account.  I tried to catch the $40 4GB plan before it expire, I spent whole night and tried to finish port my wind number over, i am in bad luck.

Town Hero / Héro de la Ville

Re: Alternate Phone Number Regex Help

No you can port in from any carrier after creating a new number.

Good Citizen / Bon Citoyen

Re: Alternate Phone Number Regex Help

sound great to me, because I don't want to waste a sim card for nothing, thanks for let me know.

Good Citizen / Bon Citoyen

Re: Alternate Phone Number Regex Help

I took your suggestion and i get another problem, under select new number, and I do not see anything, but a button previous or continous, and i select continous, nothing happen.

Model Citizen / Citoyen Modèle

Re: Alternate Phone Number Regex Help

I get the same error on any broswer of my Windows PC. I guess there is a format issue of the website on some Windows PC.

Try activate the SIM on another computer, a Mac or even your phone. (I did mine on my Mac)

Good Citizen / Bon Citoyen

Re: Alternate Phone Number Regex Help

Thank you for your help, somehow i found a way to workaround and ported my wind number over to public successfully.  At first I did not realize after I get a new number, and I am still able to port my number over to public, because at the activation page, it only mentioned get a new number and port later only for Kodoo and Telus (didn't aware even other carriers will also work).

Great Neighbour / Super Voisin

Re: Alternate Phone Number Regex Help

hey there, I am having trouble porting my number from rogers to public mobile I keep getting regex help error.  Someone please help

Great Citizen / Super Citoyen

Re: Alternate Phone Number Regex Help


@lisapinder2007 wrote:

hey there, I am having trouble porting my number from rogers to public mobile I keep getting regex help error.  Someone please help


Hi. Clear your web browser cache, close all browser windows. After several seconds, relaunch browser, and try it again. Even try a different web browser in incognito mode.