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Great Citizen / Super Citoyen

Re: Activating an account

@mpcdesign yeah @darlicious actually taught me, you click on the solution post and find the three dots up top right and then cliick "not a solution" then pick the one you want or found more true after the fact. 

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Great Citizen / Super Citoyen

Re: Activating an account

Ok so everything went smooth. I have to say it was seemless. My mom was able to come by and I gave her the SIM. 

 

I activated the account with a Public Mobile number, set up a community account. Private messaged the mods. Told them no rush I need to port a number to an active account. 

 

Received a Private neasage back in the morning. 

 

Mom came by, I inserted the SIM I got from canadiancellsupplies.com 

(they do work) 

 

I then immediatley private messaged them from the ticket with account number and phone number from virgin. 

 

In literally 6 mins the number was pirtes and complete!

 

Amazing job Public Mobile! 

@

 

 

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Great Neighbour / Super Voisin

Re: Activating an account

I'm trying to unlock my sim card.

My number was from Rogers.

Need my number ported from Rogers.

 

Thank you

Kevin

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Moderator

Re: Activating an account

Hello Kevin!

Please create a ticket to the moderator's team and we will be more than happy to assist! 

 

Regards,

Daniel-Moderator's Team

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Great Neighbour / Super Voisin

Re: Activating an account

How do I creat a support ticket for moderator? 

is there any link?

 

my porting is incomplete and unable to receive calls.

 

thanks

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Retired Oracle / Oracle Retraité

Re: Activating an account


@dkar1234 wrote:

How do I creat a support ticket for moderator? 

is there any link?

 

my porting is incomplete and unable to receive calls.

 

thanks


https://publicmobile.ca.ada.support/chat

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Mayor / Maire

Re: Activating an account

@dkar1234 

If simple Simon gives you the run around send a private message to the moderators adding "incomplete port" in the subject line and add to your message the following information:

  1. Full name and address on pm account.
  2. Email address on account and pin #.
  3. Phone number being ported, from which provider? The account # of porting number,
  4. Be prepared to also supply one or more identifiers : dob, alternate ph # if any, payment type, amount, date paid and last 4 digits on card, security question and answer.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Good luck and welcome to public mobile.